Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
Modern Business Operations features weekly interviews with leaders from some of today's largest and fastest-growing companies. The show discusses the future of business operations, including finance, revenue, legal, procurement, IT, and human resources. Listeners hear how enterprises are adapting to a rapidly changing world through AI, automation, and new operational strategies.
Episodes
Dr. Elouise Epstein on the Future of AI in Procurement
In this episode, Sagi Eliyahu welcomes back Dr. Elouise Epstein, Partner at Kearney, to explore how AI is reshaping enterprise functions, procurement and the future of work. The conversation moves from personal AI-skepticism-to-believer journeys to radically new mindsets around black-box corporate functions, personal AI productivity and governance for an agent-driven enterprise. Listeners in opera
What Modern Legal Leaders Get Wrong About AI
On this week’s episode, host Sagi Eliyahu welcomes Jasmine Singh, General Counsel of Ironclad, to discuss her unique career journey from commercial litigation to becoming a General Counsel at the forefront of AI adoption in legal technology. Jasmine shares the pivotal moment she left big law to pursue her personal passions, which ultimately defined her approach to purpose-driven work and in-house
Inside the Battle To Preserve Human Craft in an Automated World
This week, host Sagi Eliyahu welcomes Fabio Bertoni, General Counsel of The New Yorker. They explore how legal leadership guides a major publication through sustained industry transformation, examining the intersection of media, law and business operations. Listeners gain actionable insights on managing complexity, maintaining editorial standards while adapting to technological change and balancin
Why 95% of AI Projects Fail and How To Beat the Odds
Sagi Eliyahu hosts Andrea Iorio, Founder, Keynote Speaker and Podcaster of AIK | Andrea Iorio Keynotes and Author of "Between You and AI." Andrea breaks down the critical human skills professionals need to stay relevant as AI transforms the workplace. The episode explores why 95% of AI projects fail, the difference between automation and augmentation and the nine essential skills for thriving alon
The Second-Order Impact of AI on Legal Operations
On this episode, host Sagi Eliyahu speaks with Gabriel Buigas, Executive Vice President of Contracts, Compliance and Commercial Services at Integreon. Gabriel shares his unique perspective on legal transformation, drawing on senior leadership roles at Hewlett-Packard, UnitedLex and now Integreon.The discussion explores how generative AI is reshaping the legal function, why disruption rarely comes
The Future of Legal Teams: Lean, Tech-Driven and Creative
In this episode, host Sagi Eliyahu talks with Marc Mandel, Senior Vice President and General Counsel of Exos. Marc shares his perspective on applying high-performance coaching principles to corporate operations, building efficiency in lean legal teams and adopting AI in ways that deliver practical results. He also explores how AI is changing contracts, legal operations and the very definition of v
The Ops Leader’s Roadmap for Human-Centric AI Adoption
Bob Pulver, Founder and Principal of Elevate Your AIQ, joins host Sagi Eliyahu. Bob draws on decades of enterprise transformation at IBM and NBC to share how AI adoption is less about tools and more about changing behavior and adopting a responsible strategy. Bob dives into what makes AI transformation unique, how leaders can balance hype with readiness and why building AI literacy across the work
The 10% Weekly Rule That Transforms Legal Teams and Departments
In this episode, host Sagi Eliyahu sits down with Marco Imperiale, founder of Better Ipsum, to discuss legal innovation, leadership, and building inclusive business models. The conversation addresses operationalizing vision, the role of empathy in leadership and practical change management for future-ready organizations.Key Takeaways:00:00 Introduction.02:03 Lessons from the music industry’s disru
How Self-Assessments Can Future-Proof Procurement for the AI Era
On this episode, host Sagi Eliyahu talks with Karthik Rama, CEO and Principal Consultant of Procurement Doctors. With nearly two decades of procurement experience, Karthik shares candid insights about the state of procurement today, the impact of AI and the gap between technology’s pace and procurement’s maturity. They discuss how procurement leaders can prepare for rapid change, why chasing the l
The Real Value of Orchestration in Modern Ops
On this episode, host Sagi Eliyahu talks to Freya Hurwitz, Director of Procurement at Tripadvisor. Freya shares how she brought a product management mindset to procurement and helped digitize and streamline internal processes from the ground up. She also breaks down the tension between automation and culture, the limitations of AI in negotiation and how procurement leaders can evolve into strategi
Can Legal Ops Adapt? A Psychologist’s Take on the Future of Law
Host Sagi Eliyahu welcomes Dr. Larry Richard, Founder and CEO of LawyerBrain LLC, to explore the psychological traits that define lawyers, and how those traits are colliding with today’s business environment. Larry shares insights from assessing more than 25,000 lawyers, revealing data-backed patterns in skepticism, resilience, sociability and more. The conversation covers how these personality tr
Why AI-First Startups Are Disrupting the SaaS Status Quo
Host Sagi Eliyahu welcomes Ben Murray, Co-Founder of Extend and Founder of The SaaS Academy. Ben shares insights from his work as a fractional CFO and finance educator supporting early- and growth-stage SaaS companies. They discuss the evolution of the CFO role, the realistic pace of AI adoption in finance and how SaaS businesses are reassessing growth strategies, pricing models and tech stacks in
Building Smarter Supplier Relationships Through AI
Sagi Eliyahu welcomes Tania Seary, Founder of Procurious, to discuss the role of procurement in today’s dynamic business environment. With decades of experience as a procurement entrepreneur, Tania shares why now is the moment for ops leaders to work hand in hand with procurement, prioritize supplier collaboration and embrace AI as a strategic tool, not just a back-office fix.From AI adoption to c
Lessons in Operations From Former White House Chief of Staff Ron Klain
On this episode, host Sagi Eliyahu welcomes Ron Klain, Chief Legal Officer of Airbnb and former White House Chief of Staff under President Joe Biden. They discuss the operational parallels between the public and private sectors, how Airbnb sees itself as part of civic infrastructure and the role of AI in legal operations.Key Takeaways:(03:28) Both public and private operations demand strong crisi
From COEs to AI: The Tools That Actually Scale Ops
Host Sagi Eliyahu welcomes Kevin Keller, Senior Vice President - General Counsel of Forward Networks, Inc. Kevin shares his career path from electrical engineering to law and tech, unpacking what it means to lead with curiosity, data and process in high-growth environments. With legal and operational leadership experience at Amazon, Instacart, Facebook and startups, Kevin offers insights into buil
What MMA Teaches CEOs About Control, Confidence and Recovery
Sagi Eliyahu sits down with Adam Sedlack, CEO of UFC GYM, to explore the intersection of fitness, community building and operational excellence. Adam shares his journey from starting in the fitness industry in 1994 to leading a global brand with over 150 locations across 42 countries. They discuss how UFC GYM combines mixed martial arts (MMA) training with traditional fitness to create a holistic
Lessons from Legal: Creating Urgency for Change Before It’s Too Late
On this episode, host Sagi Eliyahu welcomes Bradley Collins, CEO and Co-Founder of LegalTechTalk. Bradley shares insights from his career building large-scale industry events across fintech, advertising, insurance and now legal — an industry he believes is ripe for disruption. They discuss why AI won’t replace the human need for connection, the power of in-person gatherings and how tech can e
Co-Founder Sagi Eliyahu Reflects on 10 Years of Tonkean
On this episode, host Sagi Eliyahu is interviewed by Kelly Eliyahu, Senior Director of Product Marketing at Salesforce, to celebrate Tonkean’s 10-year anniversary. In a rare role reversal, Co-Founder and CEO, Sagi, reflects on the vision that started it all, the obstacles overcome and the future Tonkean is building toward. From early product pivots to landing some of the world’s biggest enterprise
From Combat to Cloud: Veterans in Tech
Many companies overlook the untapped potential of veterans in the workforce. On this episode, host Sagi Eliyahu sits down with Lee Kirby, Co-Founder of Salute Mission Critical. Lee shares his journey from the military to the data center industry, highlighting the value of veterans in the workforce and how Salute Mission Critical helps bridge the gap between military service and technical careers.
How AI Is Reshaping Procurement and Supply Chains
AI is no longer just an emerging trend — it’s fundamentally reshaping procurement, decision-making and business operations at an unprecedented pace. On this episode, host Sagi Eliyahu welcomes Jason Busch, Co-Founder of MetalMiner.Jason shares his perspective on the evolution of AI, how procurement technology has transformed over the years and what businesses need to prepare for as AI-driven autom
Bringing AI Into Legal Workflows
Keeping up with the changes in legal operations takes strategy, flexibility and a willingness to embrace new technology. In this episode, host Sagi Eliyahu sits down with Micki Nute, Senior Director, Head of Legal Strategy and Operations at Pure Storage, to talk about how the field of legal operations is shifting, the role of AI in legal work and why process transformation matters. Micki shares le
Unlocking the Power of Procurement Networks
Procurement is evolving, and those who embrace technology and adaptability will lead the way. Mathew Schulz, Founder of Matchat, talks to Sagi Eliyahu about his journey via the military and government to procurement, how he built a thriving media company and why AI is reshaping the profession. Mathew also explores the role of automation in driving efficiency and how procurement leaders can stay ah
Redefining Healthcare Through AI and Digital Leadership
Healthcare innovation thrives at the intersection of technology and empathy. In this episode, Alistair Erskine, Board Member of Graphite Health and SVP and Chief Information and Digital Officer of Emory Healthcare, shares his journey from practicing medicine to leading healthcare innovation. He discusses the evolution of healthcare technology, the role of AI in patient care and the importance of i
Law, Mentorship and Market Trends
Mentorship and market trends are shaping the future of careers in ways we can’t ignore. On this episode, Matt Schwartz, US Finance Practice Group Leader at DLA Piper, dives into the state of the current market, the evolution of mentorship and actionable career insights for young professionals. Matt also shares with host Sagi Eliyahu his journey as a transactional attorney and his leadership role i
Redefining Indirect Procurement Excellence
Procurement’s time at the table is here to stay — if leaders embrace resilience and innovation. On this week’s episode, Nina Bomberg, Director of Global Indirect Procurement at dormakaba, explores the evolving role of procurement and the growing influence of AI in streamlining operations. Nina shares insights from her 20-year journey with host Sagi Eliyahu, emphasizing the importance of resilience
Why You Need Both Digital and Human Skills To Succeed in Procurement
The future of procurement belongs to those who master both cutting-edge technology and timeless human skills. In this episode, Andrew Daley, Managing Director of Digital Procurement and Supply Chain at Edbury Daley, explores the intersection of digital transformation and talent in procurement. He shares insights from his extensive career and recent research on the evolving skill sets necessary for
Building Value-Driven Procurement With Automation and AI
Procurement isn’t just about contracts and purchase orders anymore — it’s a strategic powerhouse that drives value across the business. In this episode, Rich Sains, Managing Consultant of Acada and Host of “The Procurement Conversation” podcast, talks to Sagi Eliyahu about transforming procurement from a tactical to a strategic function, touching on automation, AI and building stakeholder value.Ke
Overcoming Challenges in Public Sector Procurement
Innovating within the public sector is not only possible but essential for progress. Kevin Floyd, Deputy Chief Procurement Officer at City of Atlanta Department of Procurement, shares with host Sagi Eliyahu how he's transforming public procurement to match the agility and innovation seen in the private sector. From crisis management to strategic planning, Kevin shares actionable insights that chal
"Crew, Mission, Me": A Leadership Blueprint in Procurement
Transforming procurement in a time of disruption requires both innovation and leadership. On this episode, Dwight Jacobs, Senior Vice President, Supply Chain and Chief Procurement Officer of Duke Energy, joins host Sagi Eliyahu. Dwight shares valuable insights into navigating the evolving world of procurement and supply chain management, emphasizing the importance of long-term strategies, partners
Procurement Evolution: From Legacy Systems to Cloud
This week, host Sagi Eliyahu welcomes Nico Bac, Founder of Digital Procurement Now, shares his journey from driving procurement innovations at Procter & Gamble to establishing his own advisory firm. Gain valuable insights on effective leadership, the critical role of user-friendly technology and AI’s growing influence in the industry.Key Takeaways:(02:10) Nico’s transition from corporate procu
Navigating the Intersection of Legal Ops and Procurement
On this episode, Sagi Eliyahu sits down with Mary Beth Blair, Director and Associate General Counsel of Legal Operations and Procurement at Coursera. Mary Beth shares her journey from in-house counsel at Panera Bread to her current dual role. She discusses the challenges and rewards of balancing legal operations and procurement, the evolution of legal ops and the impact of AI in the legal field.Th
Lead for a Change — Happiness Is Not the Goal
This week, Sagi Eliyahu welcomes Dr. Ron Glickman, Author of “Lead for a Change” and Adjunct Professor at Cal State in Los Angeles. Dr. Glickman discusses his extensive experience in IT, the importance of understanding change dynamics, and provides insights from his book “Lead for a Change.”Key Takeaways:(01:00) The importance of being effective rather than just being right.(05:51) Starting with
What Is Strategic Work?
On this week’s episode, host Sagi Eliyahu welcomes Nathan Haydn-Myer, Senior Director and Chief Procurement Officer at VSP Vision. Nathan discusses his journey into procurement, the importance of adding value and the impact of AI on procurement.Key Takeaways:(01:02) Accidental entry into procurement from marketing.(03:07) Strategic shift in VSP’s procurement.(09:10) Importance of research in under
The Role of AI in Modernizing Legal Practices
This week, Sagi Eliyahu welcomes Akshay Verma, Chief Operating Officer of SpotDraft. Akshay shares his journey from Head of Legal Operations at Coinbase to COO, discussing his career transitions, the impact of AI in legal tech, and the importance of scarcity in driving value.Key Takeaways:(02:36) Career evolution credited to seizing opportunities.(05:42) Transformation from manual to digital proce
Strategic Procurement in the Digital Age with Michael Van Keulen
On this week’s episode, host Sagi Eliyahu welcomes Michael Van Keulen, Chief Procurement Officer of Coupa Software. Michael discusses the transformative power of technology in procurement and how it can drive efficiency and innovation.Key Takeaways:(1:05) Leveraging automation can significantly increase procurement efficiency.(3:45) Data analytics are critical in making smarter procurement decisio
The Procurement Playbook with Joaquin Rivamonte
This week, Sagi Eliyahu welcomes Joaquin Rivamonte, Director of Procurement at AlphaSense. Joaquin shares his insights on procurement strategies and operational processes, discussing the importance of scalable processes, effective planning and the need to build trust through actionable support. He emphasizes the value of listening tours and understanding key stakeholders within an organization.Key
Procurement Reimagined: Vision for a Tech-Driven Future with James Meads
In this week’s episode, Sagi Eliyahu welcomes James Meads, Founder of Procurement Software. James shares insights on the evolution of procurement technology, the challenges of bureaucracy and the future of AI in procurement.Key Takeaways:(03:10) The evolution of procurement tech: from email and Excel to advanced tools.(03:49) Increased focus on sustainability and compliance over the years.(04:54)
From Courtrooms to Code: The Legal Evolution
On this week’s episode, host Sagi Eliyahu welcomes Shanti Ariker, Chief Legal Officer of JFrog. Shanti discusses the evolution of legal departments, the impact of AI on legal work and the importance of breaking down silos within organizations.Key Takeaways:(03:47) The evolution of legal departments over the years.(06:00) Aligning legal work with company objectives.(08:08) Balancing in-house and ou
Why You Should Become an Influencer at Your Job
On this episode, Sagi Eliyahu is joined by Daniel Barnes, Founder and Host of World of Procurement and Community Manager of Gatekeeper, to discuss the transformative role of technology in procurement. Daniel shares his journey from studying law to becoming a procurement influencer and content creator. He emphasizes the importance of embracing digital tools to innovate and improve procurement proce
Navigating the Path From Tactical to Strategic Procurement
On this week’s episode, host Sagi Eliyahu welcomes Cherie Chelst, Senior Director of Procurement of Broadridge. Cherie talks about the evolution of procurement from tactical to strategic and the importance of being an authentic and inclusive leader.Key Takeaways:(1:00) Procurement allows for a broad range of skills, from creativity to data analysis.(5:30) COVID clarified the importance of flexible
Decoding the DNA of Legal Innovation with Jason Winmill
On this week’s episode, Sagi Eliyahu is joined by Jason Winmill, Chair of Buying Legal Council and Managing Partner of Argopoint, to discuss the transformative power of aligning legal operations with business strategies and the significance of innovation in legal procurement.Key Takeaways:(03:40) Aligning legal operations with business strategies.(06:17) Recombination as a fundamental concept in i
The Procurement Tech Golden Age: Navigating the Abundance of Solutions
On this week’s episode, host Sagi Eliyahu welcomes Joël Collin-Demers, Consulting Principal of Pure Procurement.Joël discusses strategies for embracing digital transformation in procurement operations. He emphasizes extracting institutional knowledge from experienced employees before they retire, automating processes through technology and fostering a culture of continuous learning within teams.Ke
The Emergence of Automation in Legal
On this week’s episode, host Seth Colaner welcomes Nicole Tineo, Legal Technology Advisory Services Manager US of Quinn Emanuel Urquhart & Sullivan, LLP. Nicole talks about how automation in the legal industry has evolved from the early days of using custom code and basic platforms like SharePoint to today's no-code tools that make automation more accessible.Key Takeaways:(02:23) The process o
A 30,000-Foot View of the Supply Chain
On this week’s episode, host Seth Colaner welcomes Sarah Barnes-Humphrey, Founder and Host of Let’s Talk Supply Chain. Sarah discusses strategies for leading supply chain teams through disruption and implementing new technologies.Key Takeaways:(07:04) Supply chain leaders balance innovation with limited time and budgets.(10:15) Leaders collaborate across organizations to understand supply chain im
The Problem of Collaboration and Visibility in Procurement
On this week’s episode, host Seth Colaner welcomes Dr. Muddassir Ahmed, Founder and CEO of SCMDOJO. Dr. Muddassir discusses his experience with supply chain collaboration and visibility.Key Takeaways:02:03) People must align on how to help each other before agreeing on goals.(04:32) Visibility into suppliers’ operations is key for good customer service.(05:09) Lack of supply chain visibility cause
Taking the Long Road to a Legal Ops Career
On this week’s episode, host Seth Colaner welcomes Elizabeth Rancourt-Smith, Director of Legal Operations at Tilson. Elizabeth talks about how her winding career path gave her a broad skillset to excel in legal ops.Key Takeaways:(03:43) Worked way up at Starbucks from barista to store manager.(05:33) Taught dance classes throughout early career.(07:13) Went back to school to become a paralegal.(12
Holistic Procurement: Connecting Strategy to Execution in the Age of Orchestration and AI
On this week’s episode, host Sagi Eliyahu welcomes Lutz Schirrmeister, Source-to-Pay Innovations and Offerings Leader (IBM Procurement BPO) of IBM.Lutz discusses major trends in procurement, such as the industry's rapid changes in recent years, the growing strategic value of procurement and the importance of upskilling professionals and adopting new technologies.Key Takeaways:(03:17) Procurement h
Changing the Procurement Status Quo
On this week’s episode, host Seth Colaner welcomes Philip Ideson, Founder and Managing Director of Art of Procurement. Philip discusses ways of bringing value as a procurement professional.Key Takeaways:(02:28) Know procurement’s purpose and bring value fitting the company’s maturity. (04:45) Measure cycle times to remove friction. (06:13) Use technology to supplement people and processe
Level-Up Your Career, Right-Size Your Resources
On this week’s episode, host Seth Colaner welcomes Tom Stephenson, VP of Community and Legal Operations at Legal.io, and Tommie Tavares-Ferreira, Head of Legal Operations at Cedar. Tommie is also Cedar’s LGBTQIA+ Employee Resource Group Lead. Tommie and Tom co-host the podcast “Dear Legal Ops.”Key Takeaways:(02:59) Legal ops professionals can level up their careers by taking on strategic, high-vis
The Art and Science of Using LLMs To Automate Workflows
On this week’s episode, host Seth Colaner welcomes Otto Hanson, Founder of TermScout. Otto discusses using large language models like GPT-4 and Anthropic to review contracts.Key Takeaways:(01:20) Contracting can present challenges as people struggle to understand agreements.(02:33) Many businesses create aggressive contracts, exploiting the fact people won’t read them.(05:10) The future of simplif
Building an In-House Legal Function From Scratch
On this week’s episode, host Seth Colaner welcomes Kathy Zhu, Co-Founder, CEO and GC of Streamline AI. Kathy shares insights on building an in-house legal function from scratch. She emphasizes the importance of prioritizing critical work, maximizing time spent on high-impact tasks and automating processes to increase efficiency. Key Takeaways:(00:52) Kathy spent over a decade practicing law b
Using Metrics To Drive Decision-Making
On this week’s episode, host Seth Colaner welcomes Ashlyn Donohue, Director of Legal at LinkSquares. Ashlyn discusses how she leverages data to scale legal operations and support in-house teams.Key Takeaways:(02:09) Ops roles provide scalable support through data.(03:54) Ask teams for data to quantify problems.(06:29) Analyze types of legal work to inform resourcing.(08:34) Look for contract stand
The No-Code Ops Journey: From Scrappy to Scaled
On this week’s episode, host Seth Colaner welcomes Philip Lakin, Co-Founder and CEO of NoCodeOps. Philip outlines his journey into no-code operations and speaks on helping ops professionals adopt no-code tools.Key Takeaways:(02:23) Philip standardized regional onboarding for Compass real estate using Zapier and Airtable.(04:16) After discovering “no-code,” Philip started a newsletter and community
Moving People Past Their Tech Wariness
On this week’s episode, host Seth Colaner welcomes Stephanie Corey, CEO and Co-Founder of UpLevel Ops. Stephanie discusses change management tactics as well as generative AI and its potential to revolutionize legal work through large language models.Key Takeaways:(05:04) Stephanie transitioned from in-house roles to consulting for legal departments.(11:15) Self-service tools free up lawyers to foc
Reframing the Role of Legal Within Businesses
On this week’s episode, host Seth Colaner welcomes Jeff Kruse, Founder and Legal Operations Consultant of Key Legal Operations Consulting LLC. Jeff shares his insights on evolving legal departments to align with business goals.Key Takeaways:(03:43) Legal professionals should view themselves as enhancing business operations rather than restricting them.(05:18) Saving time before automation tools we
Making Your Suppliers Part of a Team
On this week’s episode, host Seth Colaner welcomes Anna McGovern, Founder and Managing Director of Pondview Consulting, LLC. Anna discusses the importance of procurement teams partnering with suppliers, and speaking the language of business to create value.Key Takeaways:(02:37) Being a "customer of choice" means ensuring suppliers want to partner with you and bring innovative ideas.(03:18) Involvi
Playing the Data Game in Legal Tech
On this episode, host Seth Colaner welcomes Brendan Raybuck, Chief Revenue Officer of Clearlaw, to discuss the use of AI to extract data from contracts and make it accessible across organizations.Key Takeaways:(02:00) The legal tech space is still wide open, with many companies taking different approaches to enhancing the legal experience.(05:53) Legal professionals could become orchestrators of l
Bringing Personality to Procurement
On this week’s episode, host Seth Colaner welcomes Heather Fotch, Founder and CEO of Quality Imaging Solutions. Heather talks about evolving sales strategies, cultivating authentic client relationships and providing value through transparent engagement.Key Takeaways:(1:09) Bring personality into sales to build connections.(2:39) Find a niche beyond transactional sales.(4:48) Relationships require
People Using Procurement Tools, Not the Other Way Around
This week, host Seth Colaner is joined by Mark Raffan, Head of Training at Negotiations Ninja. Mark shares insights on procurement negotiations and discusses the importance of aligning negotiation strategy to overall business goals.Key Takeaways:(01:11) Tools should facilitate improved processes, not dictate them.(02:11) Implement software after improving processes, not before.(05:20) Negotiation
The Value of Cleaning Your Data
On this week’s episode, host Seth Colaner welcomes Susan Walsh, Founder and Managing Director of The Classification Guru Ltd. Susan delves deep into the world of data quality, the vast challenges within dirty data and the compelling need for experienced human insight.Key Takeaways:(02:29) Data quality is not prioritized until problems arise. Preventative data cleaning is undervalued.(04:25) Clean
Make Legal a Department of “Yes”
This week, host Seth Colaner is joined by Trisha Wright, Legal Project Manager with 10 years in law firms and ALSPs. Trisha dives deep into the intricacies of data collection in the professional space. She discusses the pitfalls and benefits of data collection methods and highlights the importance of collecting relevant and actionable information.Key Takeaways:(03:35) Involve legal early to avoid
Successfully Navigating Change Management in Your Organization
In this episode, host Sagi Eliyahu welcomes Farheen Kaka, Director of Global Change Management at Gilead Sciences. Farheen delves into the significance of change management in today's dynamic business environment.Key Takeaways:(04:02) The importance of asking people first before implementing change, so the transition is smoother. (08:03) Ease people through change by customizing tools and pro
Doing More With Less: A CIO Perspective
This week, host Sagi Eliyahu is joined by Josh Langley, Chief Information Officer of Iron Mountain, to discuss leading digital transformation and building a culture of trust and transparency. Josh also shares advice on saying “yes” to challenges and avoiding overly bespoke processes. Key Takeaways:(09:33) Adopting governance and security best practices has enabled safe experimentation with AI
Big Law: Mixed Performance and Shifting Power
On this week’s episode, David Lat, Lawyer, Founder and Sole Writer of Original Jurisdiction, joins host Seth Colaner to share his expertise on the convergence of artificial intelligence and the legal profession. With a discerning eye on both the potential and pitfalls of technological adoption in legal practices, David draws from his varied experiences and delivers vital insights into the current
Getting Good Data for Your Procurement Processes
On this week’s episode, host Sagi Eliyahu welcomes Stephany Lapierre, Founder and CEO of TealBook. Stephany delves deep into the world of procurement, the vast potential within unoptimized spending, and the compelling intersection of large enterprises and startup innovation. Key Takeaways:(02:08) Stephany gives an overview of her work history and discusses the evolution of procurement functio
Digital Transformation in HR Ops
This week, host Seth Colaner is joined by Laura Close, Co-Founder and Chief Business Development Officer of Included. The focus of the conversation is the digital transformation that is taking place in HR ops. Topics discussed include:- The current state of digital transformation in HR Ops. - The need for HR to become data-driven.- The historical background of HR technology and its tran
Perspectives From a Legal Tech Adviser
This week, host Seth Colaner is joined by Thomas Barothy, NED and Senior Advisor at UnitedLex, Persuit, Catylex and Interim Legal. The conversation focuses on navigating the changes in today’s legal tech environment. Topics discussed include:- The importance of aligning legal tech strategy with the overall business strategy.- Execution of a long-term strategy for building the tech stack, emph
Navigating Today’s Changes in Procurement Services
This week, host Sagi Eliyahu is joined by Amanda Prochaska, Founder and Chief Wonder Officer at Wonder Services. The focus of the conversation is successfully navigating the changes happening in procurement services.Topics discussed include:- The dynamic and rapidly evolving nature of supply chains.- Shifting from a focus on cost savings to a more strategic and externally focused approach.- The ev
How To Become More Financially-Driven and Data-Driven
This week, host Seth Colaner is joined by Steven Ward, Director of Strategy and Hospitality at Lightspeed Commerce. The conversation focuses on how organizations can become more financially and data-driven.Topics discussed include:– The importance of fostering a data-centric culture.– Data maturity and accessibility.– Using tools like Looker for data visualization.– A business operations team’s ro
Taking a Human-Centric Approach to Legal Ops
This week, host Seth Colaner is joined by Electra Japonas, CEO and Founder at TLB and Co-Founder at oneNDA. The focus of the conversation is getting more out of legal ops teams through a human-centric approach.Topics discussed include:- The idea that work is more than just tasks.- The emergence and evolution of Legal Ops over the past few years, its mainstream adoption and the focus on cost saving
Adopting an Organizational Whole-Self Approach
This week, host Sagi Eliyahu is joined by Meg Bear, President and Chief Product Officer at SAP SuccessFactors. The focus of the conversation is human experience management and the whole-self approach to business.Topics discussed include:- Meg's background and journey into SAP SuccessFactors.- SAP SuccessFactors and its suite of products for HR business needs.- Human experience management and its i
How To Champion Legal Innovation Within Your Organization
This week, host Seth Colaner is joined by Tim Parilla, Chief Legal Officer at LinkSquares and Former General Counsel at DraftKings Inc. The conversation focused on ways you can champion legal innovation within your organization.Topics discussed include:- Getting the legal team to embrace innovative approaches.- Making data-driven decisions in the legal department.- Avoiding chaos in legal operatio
Procurement in the Age of Disruption: Key Challenges of Procurement Digitalization
This week, host Seth Colaner is joined by Andries Feikema, Global Director Procurement Digitalization and Transformation at DSM-Firmenich. The focus of the conversation is the digital transformation of procurement.Topics discussed include:- The parts of procurement that are ripe for digital transformation.- Developing a clear strategy for digital transformation.- The way a digital transformation
How to be Tech-Enabled, Not Tech-Led
This week, host Seth Colaner is joined by Mark Stelzner, Founder and Managing Principal at IA, and Kimberly Carroll, Managing Principal at IA, to talk about taking the digital out of digital transformation.Topics discussed include:- Process improvement and optimization.- Reasons for removing the word digital from digital transformation.- Having a common understanding and alignment with the g
How To Leverage SaaS and Cloud Buying To Drive Competitive Advantage
This week, host Sagi Eliyahu is joined by Alex Dussurgey, Head of Procurement at Sastrify, to talk about the ever-changing world of SaaS tools in procurement.Topics discussed include:- Moving from the huge automotive industry to a startup.- The chaos of SaaS tools in procurement.- Digital transformation and trust in leadership.- Common sense and trust in SaaS purchases.- How the procurement functi
The Future of Employees: If Robots Are Doing All the Work, What Do We Do?
This week, host Washington Farrington is joined by Tim Sackett, President at HRU Technical Resources. The focus is on the future of work and talent acquisition with the emergence of generative AI. Topics discussed include:- The power of going viral on LinkedIn.- The boom in AI that grew out of machine learning.- How AI is going to help recruiters in the hiring process.- The different ways gen
Work Without Jobs: How to Reboot Your Organization’s Work Operating System
This week, host Briana Okyere is joined by Ravin Jesuthasan, Senior Partner and Global Leader for Transformation Services at Mercer and Best-Selling Author. The focus of the conversation is on rebooting your organization’s work operating system.Topics discussed include:- The subjects of the three previous books and the current fourth book written by Ravin.- The four principles of work w
What Is Cognitive Procurement?
On this episode, host Sagi Eliyahu is joined by Dawn Tiura, CEO and President at SIG (Sourcing Industry Group), a global association that provides networking opportunities to executives in sourcing, procurement and outsourcing from Fortune 500 and Global 1000 companies.Topics discussed include:- How procurement professionals see all the waste and redundancy in an organization.- The shift in procur
How Process Automation Is Revolutionizing the Supply Chain
On this episode, host Briana Okyere is joined by Sarah Scudder, Chief Marketing Officer (CMO) at SourceDay, a company that automates communication between buyers and suppliers and integrates with any ERP system, in order to provide accurate, real-time data about supplier pricing, quantity, lead times, and delivery dates.Topics discussed include:- The challenges companies in the direct materials sp
The AI Revolution Is Knocking
On this episode of Modern Business Operations, host Sagi Eliyahu is joined by Dr. Elouise Epstein, Partner at Kearney, a leading global management consulting firm with more than 5,300 people working in more than 40 countries. She is the author of the book Trade wars, pandemics, and chaos: How digital procurement enables business success in a disordered world, and she has a new book coming out in O
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Becoming: HER with Nikki Spoelstra
Exposing Workplace Bullying
Everyday AI Made Simple - AI For Everyday Tasks
