Healthcare Plus Podcast
The Healthcare Plus Podcast, hosted by Quint Studer and Dan Collard, focuses on healthcare leadership and innovation. Each week, it brings together healthcare leaders and changemakers to share industry insights, offer solutions to healthcare's greatest challenges, and provide replenishment and well-being tools. The podcast evolved from the Busy Leader's Podcast and aims to provide practical tools and techniques for healthcare professionals.
Episodes
128_Succession Planning Done Right: Culture, Continuity, and the CEO Transition at TriHealth
In this episode of the Healthcare Plus Podcast, host Quint Studer sits down with Mark Clement, retiring president and CEO of TriHealth in Cincinnati, and Dr. Chris Reilly, industrial psychologist and founding partner of Sperduto & Associates, to pull back the curtain on one of the most intentional and successful CEO succession processes in healthcare.Clement spent 11 years leading TriHealth fr
127_Rewiring Healthcare: Human-Centered Leadership in Practice with Kay Kennedy
In this episode of the Healthcare Plus Podcast, host Dan Collard continues the conference preview series for Rewiring Healthcare: Foundation to Future (April 28–29, Atlanta) with Kay Kennedy, co-founder of uLeadershipÒ and a leading voice behind the Human-Centered Leadership movement in healthcare.Kennedy shares updates on the newly released book, Human-Centered Leadership in Health Care: The Revo
126_Rewiring Healthcare: Caring for the Caregiver and the Emergency Department with Regina Shupe
In this episode of the Healthcare Plus Podcast, host Dan Collard continues the conference preview series for Rewiring Healthcare: Foundation to Future (April 28–29, Atlanta) with healthcare leader, author, and longtime HPSG colleague Regina Shupe.Shupe will deliver two main-stage sessions at the conference, and this conversation previews both, starting with a timely focus on rewiring how healthcar
125_Rewiring Healthcare: Caring Connections That Still Matter with Lisa Reich
In this episode of the Healthcare Plus Podcast, host Dan Collard continues a special conference preview series for Rewiring Healthcare: Foundation to Future (April 28–29, Atlanta) with longtime HPSG colleague and nurse coach Lisa Reich. With nearly four decades in healthcare and more than 15 years of coaching experience across hospitals, clinics, critical access facilities, and behavioral health s
124_Rewiring Healthcare: Foundation to Future
In this episode of the Healthcare Plus Podcast, host Dan Collard sits down with Quint Studer to launch a new short series previewing the upcoming conference, Rewiring Healthcare: Foundation to Future (April 28–29, Atlanta), and to explore why healthcare must rethink how leaders are developed in today’s environment.After years of workforce disruption, turnover, and rapid change, healthcare organiza
123_Rewiring the Emergency Department: Practical Leadership for a Tough Moment
In this episode of the Healthcare Plus Podcast, host Dan Collard sits down with Regina Shupe, a veteran emergency department nurse leader and author of Rewiring the Emergency Department: Innovative Solutions for Modern Emergency Medicine, to explore what emergency care needs now: steadier leadership, redesigned systems, and cultures where caregivers can truly thrive.With nearly four decades in eme
122_Karma Doesn’t Need My Help: Practical Tools for Leading with Peace
Healthcare leadership is louder and faster than ever—visibility is constant, pressure is high, and turnover is reshaping teams. This episode of the Healthcare Plus Podcast focuses on why Tom McDougal’s book, Karma Doesn’t Need My Help:11 Weekly Lessons to Leadership Success and Peace, matters right now: it gives leaders a simple operating system to make better decisions under pressure without burn
121_ACHE Congress 2026: Your Playbook for a Tough Year with David Bartholomew
Margins are tight, workforce stress is real, and AI has moved from buzzword to daily ops. ACHE Congress 2026 (March 2–4 in Houston, TX) is designed for this exact moment—with all-new content, a “Purpose in Motion” theme, and a program that promises up-to-the-minute insights and actionable takeaways you can put into practice right away. On this week’s podcast, David Bartholomew, FACHE, previews ACH
120_Genfluence: The Leadership Reboot Healthcare Needs
In this episode of the Healthcare Plus Podcast, Dan Collard sits down with Dr. Katherine Meese to unpack their new book, Genfluence: How to Lead a Multigenerational Workforce, new from ACHE Learn, a practical, research-grounded guide to leading across generations in healthcare. Rather than leaning on clichés, they explore how technology has reshaped expectations at work, why younger clinicians exp
119_Emerson Health’s Talent Pipeline: Interns, Fellows, and Leaders Who Stay
In this episode of the Healthcare Plus Podcast, Quint Studer talks with Christine Schuster, Craig Nesta, and Michael Tracy from Emerson Health about a simple idea with big impact: build your own leadership pipeline and protect it, even in lean years.They walk through Emerson’s end-to-end approach: paid summer internships embedded in real operating units, a structured mentoring lattice (direct mana
118_Human-Centered Leadership Joins HPSG: Meet the uLeadership Founders
In this special episode of the Healthcare Plus Podcast, hosts Dan Collard and Quint Studer welcome the founders of uLeadership—Kay Kennedy, Lucy Leclerc, and Susan Campis—to announce uLeadership’s addition to the HPSG family of companies and to unpack the research and practice behind human-centered leadership.Kay, Lucy, and Susan share uLeadership’s origin story: three experienced nurse leaders wh
117_Leading with Humanity: Georgetown’s Vision for the Next Era of Nursing
In this episode of the Healthcare Plus Podcast, Quint Studer is joined by two visionary nurse leaders from Georgetown University: Dr. Roberta Waite, inaugural dean of the relaunched independent Berkley School of Nursing (BSON), and Dr. Stephan Davis, the inaugural executive director of leadership, policy, and doctor of nursing practice (DNP) education and an associate professor at the Berkley Scho
116_Joy, Trust, Power: How NorthBay Health Rewired Its Culture From the Inside Out with Heather Resseger and Jonna Taylor
In this episode of the Healthcare Plus Podcast, Quint Studer talks to Dr. Heather Resseger and Jonna Taylor, two powerhouse leaders at NorthBay Health, a health system in Solano County, California.Dr. Heather Resseger, senior VP, chief hospital operations officer, and chief nursing officer, and Jonna Taylor, recently promoted to director of acute care services, walk listeners through the systemwi
115_Healers to Leaders: Helping Physicians Build Their Leadership Path
In this episode of the Healthcare Plus Podcast, host Dan Collard speaks with Don Taylor and Kurt Scott, co-creators of From Healer to Leader: The Path to Physician Leadership, a unique new leadership development program designed specifically for physicians.Together, they explore why physician leadership is more essential than ever—and why so many physicians find themselves in leadership roles with
114_How Mindset, Synergy, and Lifestyle Basics Help Healthcare Professionals Battle Burnout
In this episode of the Healthcare Plus Podcast, Quint Studer is joined by Dr. Roger Kapoor, physician leader and author of Working Happy!: How to Survive Burnout and Find Your Work/Life Synergy in the Healthcare Industry. Quint and Dr. Kapoor dive deep into one of healthcare’s most urgent challenges: burnout. Drawing from personal experience, clinical insight, and extensive research, Dr. Kapoor ex
113_Emerging Healthcare Leaders: Recruiting, Supporting and Developing Young People who Want to Make A Difference
In this episode of the Healthcare Plus Podcast, Dan Collard welcomes Céu Cirne-Neves, MPA, FACHE. With over 25 years’ experience as a healthcare executive, she now serves as a faculty member in the undergraduate and graduate health administration programs at Rutgers University.They discuss insights Céu has gained from her unusual path, which led her from her first job in healthcare marketing to c
112_Be the Boss of Your Brain: A Framework to Help Leaders Fight Burnout and THRIVE with Annamarí Dietrichson
In this episode of the Healthcare Plus Podcast, Dan Collard talks to Annamarí Dietrichson, BSc, MHA, an executive health coach and keynote speaker renowned for her expertise in avoiding burnout, creating a thriving culture, and cultivating leadership essentials. She also oversees patient experience for the Continental Division of HCA Healthcare. While leadership can be an exhilarating path, it can
111_Rethinking Patient Experience: Barriers, Mindset Shifts, and Solutions That Get Results
In this episode of the Healthcare Plus Podcast, Quint Studer welcomes Regina Shupe, DNP, RN, and Jennifer Carron Passon, MSOM, CPXP, for a conversation focused on patient experience. Quint, Regina, and Jennifer explore the “patient experience” concept, which has evolved tremendously over the past few decades. Now it encompasses the sum of all interactions from the initial touchpoint when a patient
110_Becoming a Best Place to Work: The Impact of Emotional Onboarding at Aramark Healthcare+
On this final episode of our Emotional Onboarding Series for The Healthcare Plus Podcast, Dan Collard is joined by Bart Kaericher, President, CEO, and Chief Cultural Officer of Aramark Healthcare+. Highlighting his commitment to Aramark’s 25,000+ teammates and the hospitals and patients they serve, Bart shares the importance of a human-centric approach to employee engagement and collaboration to e
109_How Emotional Onboarding Drives Early Engagement and Retention in Post-Acute Care
Welcome back to Part 4 of our Emotional Onboarding Series on The Healthcare Plus Podcast. On this episode, Dan Collard takes an in-depth look at the post-acute care industry with special guest Abby Spence, the nursing home administrator of Signature HealthCare of Cleveland. Dan and Abby discuss the unique staffing challenges faced by long-term care organizations and highlight early wins in retenti
108_Rewiring Onboarding for a Virtual Workforce: How Floyd Lee Locums Built Their Award-Winning Culture
Welcome back to Part 3 of our Emotional Onboarding series on The Healthcare Plus Podcast. On this episode, Dan Collard is joined by special guest Natasha Lee to explore what Emotional Onboarding looks like in a virtual-first organization and see the impact it’s made on the culture of Floyd Lee Locums. Natasha Lee serves as CEO of Floyd Lee Locums, whose primary focus is to revolutionize the health
107_Leadership, Engagement, and Emotional Onboarding: CCM Health’s Path to Success
Welcome back to Part 2 of our Emotional Onboarding Series on The Healthcare Plus Podcast with your host Dan Collard. Today, Dan is joined by Patti Frank, Chief Nursing Officer and Chief Operating Officer of CCM Health, a community hospital in Montevideo, Minnesota. Patti discusses her journey since joining CCM Health in 2018, highlighting the challenges they faced with high turnover, a reliance on
106_What the Research Shows: Exploring Onboarding, Coworker Relationships, and Retention with Dr. Katherine Meese
Welcome to Part 1 of our Emotional Onboarding series on The Healthcare Plus Podcast. Hosted by Dan Collard, we’re kicking off this 5-part series with special guest Dr. Katherine Meese, a researcher and expert in the space of organizational behavior and leadership. Dan and Katherine’s conversation explores several key facets of Emotional Onboarding™, a solution that improves early retention by redu
105_A Preview of the 2025 ACHE Congress with David Bartholomew
Welcome back to the Healthcare Plus Podcast! On this episode, Quint Studer is joined by special guest, David Bartholomew, to preview the upcoming American College of Healthcare Executives (ACHE) 2025 Congress on Healthcare Leadership. This annual event will attract more than 7,000 healthcare leaders – from students in Master of Health Administration (MHA) programs to tenured executives – to Housto
104_Enhancing Early Childhood Brain Development at HCA Florida Palms West Hospital
On this episode of The Healthcare Plus Podcast, Quint Studer is joined by Dr. Stephanie Montgomery, Partner, Build a Brain, Build a Life, Build A Community, Dr. Alexander Gumiroff, Chief Medical Officer, HCA Florida Palms West Hospital, and Jason Kimbrell, CEO, HCA Florida Palms West Hospital. Their conversation highlights the transformative “Build a Brain, Build a Life, Build a Community” initiat
103_Build Relationships, Not Resumes: Leadership Insights from Dr. Thom Mayer
On this episode of The Healthcare Plus Podcast, Quint Studer welcomes Dr. Thom Mayer to discuss insights from his extensive career in emergency medicine and leadership, including his work with the NFL Players Union and in crisis situations on 9/11 and during war in Ukraine. In their conversation, Dr. Mayer discusses his new book, “Leadership is Worthless, but Leading is Priceless,” emphasizing the
102_Linking Professionalism to Patient Outcomes (Part 2) with Dr. Gerald Hickson
On this two-part episode series of The Healthcare Plus Podcast, Quint Studer hosts Dr. Gerald Hickson, Joseph C. Ross Chair of Medical Education and Administration, Professor of Pediatrics, Founding Director of the Center for Patient and Professional Advocacy (CPPA). Quint and Dr. Hickson’s conversation focuses on addressing professional behavior among healthcare providers. Dr. Hickson discusses r
101_Linking Professionalism to Patient Outcomes (Part 1) with Dr. Gerald Hickson
On this two-part episode series of The Healthcare Plus Podcast, Quint Studer hosts Dr. Gerald Hickson, Joseph C. Ross Chair of Medical Education and Administration, Professor of Pediatrics, Founding Director of the Center for Patient and Professional Advocacy (CPPA). Quint and Dr. Hickson’s conversation focuses on addressing professional behavior among healthcare providers. Dr. Hickson discusses r
100_The Measurable Impact of Investing in Frontline Leaders with Carla Yost and Dannette Staples, Hillcrest Medical Center
On this episode of The Healthcare Plus Podcast, Dan Collard is joined by Carla Yost and Dannette Staples from Hillcrest Medical Center in Tulsa, Oklahoma to discuss the work they’re doing in development with a specific focus on charge nurses and their Nurse Practice Council. Carla is the Chief Nursing Officer at Hillcrest. With 15 years of senior leadership experience, she is passionate about dev
99_The Evolving Landscape of Healthcare Leadership with Leonard Friedman, Ph.D.
On this episode of the Healthcare Plus Podcast, Quint Studer welcomes special guest Leonard Friedman, Ph.D., a Professor of Health Policy and Management and the director of the Executive Master of Health Administration degree at the George Washington University. Their discussion focuses on the evolving landscape of healthcare leadership, emphasizing the need for emotional and social intelligence i
98_The Future of Rural Healthcare: Insights from Carlinville Area Hospital & Clinics
On this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest Brian Burnside, President and CEO of Carlinville Area Hospital & Clinics. Quint and Brian discuss the unique challenges faced by small rural and critical access hospitals and share key initiatives and strategies that have helped Carlinville achieve success. Listeners will walk away with actionable insights on:T
97_Leading the Way: Best Practices for Improving Patient & Employee Experience with Kelvin Hanger and Maria Ashdown
On this episode of The Healthcare Plus Podcast, Quint Studer welcomes Kelvin Hanger and Maria Ashdown from Good Samaritan Hospital to discuss their approach to leadership, best practices for improving patient and employee experience, and the importance of finding joy and replenishment in your work. In his role as President and Chief Operating Officer of Good Samaritan Hospital, Kelvin focuses on p
96_Revolutionizing Population Health with Dr. Riya Pulicharam, Co-Founder of Caret Health
On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Dr. Riya Pulicharam, a pediatrician by training, certified clinical trials investigator, and co-founder of Caret Health. Over her 20+ year career, Dr. Pulicharam has led more than 500 studies and a number of initiatives focused on reducing total healthcare costs for chronic disease management progra
95_How Healthcare Systems, Physicians, and Parents Can Support Early Childhood Brain Development with Dr. Stephanie Montgomery
On this episode of the Healthcare Plus Podcast, Quint Studer hosts Dr. Stephanie Montgomery, Partner, Build a Brain, Build a Life, Build a Community, an organization committed to equipping every parent with the knowledge and tools needed to maximize their child’s brain capacity from day one. Stephanie’s career began in the classroom, where she developed a zeal for improving educational outcomes an
94_Rewiring Leadership in Post-Acute Healthcare: Introducing the Post-Acute Leadership Institute (PALI) with Nick Porter and Tracy Jansen
On this episode of The Healthcare Plus Podcast, hosts Quint Studer and Dan Collard are joined by special guests Nick Porter and Tracy Jansen to announce the formation of the Post-Acute Leadership Institute (PALI), a leadership development program designed to help post-acute organizations and leaders succeed. Tracy and Nick are both founding members and executives of the Post-Acute Executive HR Rou
93_ Strategies for Improving Healthcare Outcomes and Employee Engagement with Mark Slyter, President and CEO, Dignity Health
On this episode of The Healthcare Plus Podcast, Quint Studer is joined by Mark Slyter, a senior healthcare executive who creates and executes breakthrough strategies that revitalize organizations at an accelerated pace. Currently, Mark works for CommonSpirit Health and serves as President and CEO of Dignity Health’s Arizona East Valley Market, where he oversees several large hospitals and urgent c
92_The Human Margin: Building the Foundations of Trust with Katherine Meese, PhD, Assistant Professor & Director of Research, University of Alabama at Birmingham
On this episode of the Healthcare Plus Podcast, Dan Collard talks with Quint Studer and Katherine Meese, PhD about their newly co-authored book, The Human Margin: Building the Foundations of Trust, which will be published in March by Health Administration Press (ACHE). Dr. Meese discusses her research on creating an optimal work environment for healthcare professionals and highlights the importanc
91_A Look Ahead at the 2024 ACHE Congress with David Bartholomew, SVP, Learning, American College of Healthcare Executives
On this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest David Bartholomew to highlight the upcoming 2024 ACHE Congress: Big Ideas. David is the Senior Vice President of Learning at the American College of Healthcare Executives, a professional society for healthcare leaders committed to improving health. This year, the ACHE Congress will welcome more than 5,000 attendees
90_Empowering the Next Generation of Healthcare Leaders with Dan Gentry, President and CEO, AUPHA
On this episode of The Healthcare Plus Podcast, Quint Studer hosts special guest Dan Gentry, President and CEO of the Association of University Programs in Health Administration (AUPHA). AUPHA is a global network of colleges, universities, faculty, individuals, and organizations dedicated to the improvement of health and healthcare delivery through excellence in healthcare management and policy ed
89_How MUSC is Leveraging AI to Improve Patient Access and Experience with Crystal Broj, Chief Digital Transformation Officer
On this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest Crystal Broj, Enterprise Chief Digital Transformation Officer at MUSC Health. Since joining the MUSC leadership team in 2022, Crystal has worked to revolutionize MUSC’s healthcare processes and accelerate the delivery of products, solutions, and services to their patient population. Crystal shares how MUSC is leve
88_Data Speaks Volumes: The Power of Lab Diagnostics with Dr. David Grenache, Chief Scientific Officer, TriCore Laboratory
On this episode of The Healthcare Plus Podcast, Quint Studer hosts special guest Dr. David Grenache, Chief Scientific Officer of TriCore Reference Laboratories. Quint and David discuss how to replicate best practices, both in leadership and in medicine. Dr. Grenache shares examples of where he’s driven change through the implementation of best practices and how he guided his team through those tra
87_Embracing Patient-Centered Leadership: A Conversation on Trust, Innovation, and Care Coordination with Ardent Health Services President and CEO, Marty Bonick
In this engaging episode of the Healthcare Plus podcast, host Dan Collard welcomes Marty Bonick, president and CEO of Ardent Health Services, as they delve into Marty's extensive background in healthcare leadership and his unique perspective as a patient. Marty's journey comes full circle as he shares his experiences as an administrative fellow, junior administrator, and now CEO of Arden
86_How TriHealth is Getting Value-Based Care “Right” with CEO Mark Clement
On this episode of The Healthcare Plus Podcast, host Quint Studer is joined by TriHealth CEO, Mark Clement. In 2015, TriHealth’s board, management team, and physician team embraced a bold vision to “get healthcare right” through an increased focus on population health and value-based care. Mark and his teams are committed to improving the health of the entire community, even for those individuals
85_How Love and Compassion Can Improve Patient Experiences with Thomas Dahlborg
On this episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest Thomas Dahlborg, award-winning author of “From Heart to Head & Back Again: A Journey Through the Healthcare System” and President and CEO of Dahlborg HealthCARING Leadership Group, LLC (DHLG). Quint and Tom discuss why patient experience scores have been stagnant despite continued investment and offer pract
84_The Latest Research on Nursing, Staffing, and the Human Element of Healthcare With Quint Studer and Katie Boston-Leary
On this special episode of The Healthcare Plus Podcast, host Dan Collard sits down with Quint Studer, co-founder of Healthcare Plus Solutions Group, and Katie Boston-Leary, Director of Nursing Programs, American Nurses Association to analyze key findings of the latest Models of Care Insight Study and what they mean for the healthcare industry.The Models of Care Insight Study Part II, conducted by
83_Scott Becker’s Story: The Past, Present, and Future of Becker’s Healthcare
On this week’s episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest Scott Becker. Scott is a partner in the healthcare department at McGuireWoods and founder and publisher of Becker’s Hospital Review and Becker’s Healthcare. In their conversation, Scott shares what drove him to found Becker’s more than 30 years ago and discusses areas of both concern and optimism for the
82_Creating a Culture of Caring: Addressing Nurse Hostility and Caregiver Burnout with Kathleen Bartholomew
On this week’s episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest Kathleen Bartholomew, RN, MN. Kathleen has been an international keynote speaker and culture expert for over 20 years educating hospital boards, physicians and nurses on leadership, culture, teamwork, and patient safety. In their conversation, Kathleen and Quint discuss issues facing healthcare leaders a
81_Bridging Generational Gaps in the Workforce: How Organizations Can Capture (and Retain) Millennial Talent with Amelie Karam
On this week’s episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Amelie Karam, a nationally renowned speaker and consultant focused on bridging generational gaps in the workforce. For the last nine years, Amelie has worked with organizations across a number of industries to teach them about the millennial perspective, debunk stereotypes of millennials, and help br
80_Reimagining the People Pillar: The Evolution of the Human Capital Ecosystem™ with Quint Studer and Dan Collard
On this special episode of The Healthcare Plus Podcast, your hosts Quint Studer and Dan Collard come together to discuss The Human Capital Ecosystem™, a platform and diagnostic tool created and deployed by Healthcare Plus Solutions Group to help healthcare organizations identify areas for improvement and implement personalized solutions. Quint and Dan discuss how the workplace has shifted as a res
79_From Vietnamese Refugee to Healthcare Executive: Fawn Lopez's American Success Story
On this episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Fawn Lopez, publisher emeritus of Modern Healthcare Magazine. Fawn shares her background – from Vietnamese refugee to healthcare executive – and discusses the challenges she faced as a young woman entering a male-dominated industry.As the publisher at Modern Healthcare, Fawn has worked to help advance women
78_Rethinking Healthcare Economics: The Power of Advanced Practice Providers with Matthew Bates
On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Matthew Bates. Matthew Bates is a Managing Director with Kaufmann Hall and leads their physician enterprise service line. His expertise includes envisioning and executing transformations in healthcare around the physician enterprise, ambulatory healthcare delivery, healthcare economics and data &
77_Build a Brain, Build a Life, Build a Community with Carlton Ulmer
On this episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Carlton Ulmer. Carlton is a former healthcare leader, hospital CEO, and President with more than 26 years of experience in the industry. In January 2023, Carlton and Quint co-founded Build a Brain, Build a Life, Build a Community – a company that helps educate parents and caregivers about the crucial role
76_The Role of Data in Changing Healthcare Staffing Models with April Hansen
On this episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest April Hansen. April Hansen, MSN, RN is a nurse by background and currently serves as the Group President of Workforce Solutions with Aya Healthcare. No matter the role, April says her primary love and passion sits with improving the human experience and improving healthcare. April shares that there is an exci
75_Why Culture Wins with Blaine Douglas
On this episode of The Healthcare Plus Podcast, host Quint Studer is joined by Blaine Douglas, Managing Principal of Vizient overseeing indirect spend (or purchasing services). Blaine manages a team of 220 people who work to help Vizient’s provider members put processes in place and drive value. Quint and Blaine discuss how Vizient has driven its impressive workplace culture and created positive e
74_Reducing the Stigma of Mental Health with Quint Studer
Reducing the Stigma of Mental Health with Quint Studer May is Mental Health Awareness Month. If you know or have followed Quint Studer, you know that mental health is an incredibly important topic to him because it’s personal to him. Quint is open and vulnerable about his own challenges and struggles and actively works to reduce the stigma of mental health in the workplace for the benefit of all.
73_Connecting Clinicians to Purposeful Work with Natasha Lee
Connecting Clinicians to Purposeful Work with Natasha LeeOn this week’s episode of The Healthcare Plus Podcast, Dan Collard is joined by special guest Natasha Lee to discuss her innovative approach to leadership and service in both her organization and community. Natasha is the Co-Founder and CEO of Floyd Lee Locums, a concierge healthcare staffing firm for physicians and advanced practice provide
72_Why HCAHPS Scores Aren’t Improving with Tim Broderick
On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Tim Broderick to analyze healthcare data and share insights on why patient experience scores aren’t improving. Tim Broderick has served as the data and analytics lead for Modern Healthcare Magazine since 2018.In the last 5 years, there has been very little change in HCAHPS scores across the country.
71_Connecting Hospitals to Hospitality with Tyler Lyne
On this week’s episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Tyler Lyne. Tyler Lyne CEC, PCIII, Culinary Institute of America Graduate & Hospitality Entrepreneur.Dan and Tyler discuss the difference between service and hospitality and offer ideas on how the healthcare industry can learn from restaurants. Tyler shares a quote he learned from the book Unreas
70_Analyzing the Models of Care Insight Study Survey Findings with Katie Boston-Leary
On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Katie Boston-Leary, director of nursing programs for the American Nurses Association (ANA), to share the results of the Models of Care Insight Study and analyze what the findings mean for the healthcare industry. Katie previously joined The Busy Leader’s Podcast to preview the study, which she and Q
69_The Impact of Compassion with Dr. Laura McClelland
Quint Studer is joined by special guest Laura McClelland to discuss the impact of compassion on healthcare organizations and how managers can demonstrate compassion to their workforce. Laura currently serves as Associate Professor in the Department of Health Administration at Virginia Commonwealth University (VCU). When Laura McClelland’s father was diagnosed with stage IV melanoma, she began spen
68_The Human Margin with Dr. Katherine Meese, Ph.D
This week Quint talks with Dr. Katherine Meese (UAB), who conducted an extensive study on what’s driving burnout in health care workers and it’s not at all what you’d expect!In healthcare, we often talk about the financial margin (Do we have enough money to keep the doors open and pursue our mission?) and the operational margin (Do we have enough beds, space, speed and quality?). Dr. Katherine Me
67_How Healthcare’s Academic Communities Are Reinventing Themselves with Paula Song and Chuck Stokes
This week Quint talks with Chuck Stokes, interim department chair at the University of Alabama at Birmingham in the Department of Health Services Administration, and Dr. Paula Song, Richard M. Bracken professor and chair of the Department of Health Administration at Virginia Commonwealth University. The discussion centers on how universities are preparing students for careers in healthcare and sup
66_A Preview of This Year’s ACHE Congress—and Why It’s a “Can’t-Miss” for Busy Leaders with David Bartholomew
There’s a lot going on in healthcare. There’s so much change, so many moving parts, and so many new ideas popping, it can feel overwhelming. That’s why the 2023 ACHE Congress on Healthcare Leadership—coming up March 20-23 in Chicago—is a perfect “time-out” for busy leaders. It provides a chance to network with peers, solve problems, form new partnerships, and build a much-needed sense of community
65_Life Support: One Cancer Survivor’s Journey into Patient Advocacy with John Hallick
John Hallick, founder and president of MET Crusaders and co-president of Biomarker Collaborative, joins the podcast to share the story of his journey into patient advocacy. In February 2018, John was diagnosed with stage IV non-small cell lung cancer. Several weeks later, the genetic tests came back, and the cancer was determined to be driven by the MET 14 skipping alteration. After learning from
64_Reimagining Care Delivery: A Look at the Models of Care Insight Study
Quint’s guests in this podcast are Katie Boston-Leary of the American Nurses Association (ANA) and Hunter Joslin with Joslin Insight, a customer insights and strategy consulting firm. The two have joined forces with Healthcare Plus Solutions Group (HPSG) to initiate the national Models of Care Insight Study. The goal is to look at new and alternative models of care being implemented across the US
63_How Creating a “Culture Committee” Can Transform Your Organization with Brooke Montoya
On this podcast, Quint has an in-depth discussion with HR Practitioner, Brooke Montoya, and discusses her time as the director of human resources for Monticello Health Services, which was recently ranked as one of Modern Healthcare’s Best Places to WorkTM for 2022.Creating a workplace that people want to be a part of requires a lot of things to happen at once. The leadership team has to be on the
62_The Transformative Power of Culture: The Journey of The University of Kansas Health System
When times are tough (or even when they’re not), culture is everything. In this podcast, Quint talks to Bob Page and Tammy Peterman, executives at The University of Kansas Health System and coauthors of the book Proud But Never Satisfied: Ten Transformative Actions for Healthcare Systems. The academic health system has had quite a journey of transformation. In 1997, they had the lowest patient sat
61_Human-Centered Leadership: What It Really Looks Like with uleadership
When Kay Kennedy, Lucy Leclerc, and Susan Campis started the research for Human-Centered Leadership in Healthcare, they had a long list of survey questions. However, it really came down to these two questions. First, describe the leader you’ve had in the past or currently whom you would follow to the ends of the earth. What does that leader look like? The second question was to describe the leader
60_Banner Health: Removing the Barriers to Employee Well-Being with Nicole Stec
Health systems are providing employees with more well-being resources than ever, but most have a utilization problem. This week’s guest is Nicole B. Stec, director of well-being for Banner Health based in Phoenix, AZ. In this podcast, Nicole discusses Banner Health’s system-wide comprehensive well-being strategy called “MyWell-Being.” Banner has figured out that the ticket to increasing utilizatio
59_Why You Should Pursue a “Best Places to Work” Designation with Denise Webber and Jim Ulrich
Being on Modern Healthcare’s “Best Places to Work” list is an honor. But the real reason the designation matters is that preparing for it creates the best patient care possible. Denise Webber, FACHE, president/CEO of Stillwater Medical, and James P. Ulrich, Jr., MHA, FACHE, FHFMA, CEO of York General, head up organizations that are longtime designation “regulars.” Stillwater has been a Best Places
58_Relieving Fear and Anxiety in Patients and Employees with Mindy G. Spigel, RN, MSN, CPXP
Anyone who works in healthcare knows patients struggle with anxiety and worry and fear. Yet it’s easy to get so caught up in our day-to-day work, with all its stress and chaos, that we can lose sight of this truth—as well as the fact that employees, too, can be fearful. In this episode, Mindy G. Spigel, RN, MSN, CPXP—author of the new book There’s a Snake on My Head! Strategies for Alleviating Fea
57_The Evolution of Patient Care: Moving to a Patient Partnership Model with Clay Linkous
Like most of us, Clay Linkous—managing director of patient experience for ChenMed—is a product of his life experiences. His approach to healthcare is an aggregation of what he’s learned from his background in exercise science, a full-time ministry role, a black belt in Six Sigma, his master’s in healthcare administration, and his marriage to a critical care nurse. His background has shaped a leade
56_Moving from the Great Resignation to the Great RE-SIGNation: Re-Recruiting High Performers with Dr. Mayer
Special guest host Dan Collard, Co-Founder/Partner with Quint Studer of Healthcare Plus Solutions Group interviews Thom Mayer, MD, an emergency medicine physician, medical director for the NFL Players Association, and author of the book Battling Healthcare Burnout: Learn to Love the Job You Have, While Creating The Job You Love. He says the Great Resignation is the perfect time to think about wh
55_Connecting Goal Setting to Real Results with MUSC
In healthcare, we focus heavily on numbers and metrics, but how do we ensure we are connecting these numbers to real patient outcomes? Goal setting is one of the best ways to make sure your metrics are tied to real results. In this week’s podcast, Quint chats with Dr. Cory Robinson and Mary Finley from the Medical University of South Carolina (MUSC) in Charleston, SC, where they have collected som
54_How Aramark Healthcare+ Made Caring Part of Its DNA with Bart Kaericher
The team at Aramark Healthcare+, which provides food, facilities, and uniform services to healthcare organizations, knows that vision statements are more than just words. They’ve figured out how to operationalize theirs—“Together we serve. We solve. We strengthen.”—to create a culture of caring, empowered employees and make patients’ lives better. This week’s guest is Bart Kaericher, President and
53_The Evidence Is In: We Can Heal Ourselves by Serving Others with Dr. Stephen Trzeciak
The Evidence Is In: We Can Heal Ourselves by Serving OthersWith stress and burnout at an all-time high, we need to be more conscious than ever about self-care. In this episode, Dr. Stephen Trzeciak shares how caring for and serving others actually replenishes us, and shares the physical and psychological benefits of helping others. We’ve always known compassion feels good to both parties. What we
52_Optimizing Relationships with Outside Contractors: How to Create a Win-Win for Both Organizations with Shannon Heard and Kevin Graves
Many organizations depend on outside contractors for key components of their operations. Yet when outsourcing parts of your work, it can be a struggle to bring both teams together to create a seamless experience for everyone. Also, at times there can be a tendency to treat outside contractors like a commodity. Not only is this bad for the relationship, it also keeps you from maximizing outcomes. W
51_Dealing with Disruptive Behaviors: Cultivating a Culture That Allows People to Fall Back in Love with Their Job Sonia Rhodes and Dr. Renee Thompson
There has been an uptick of bad behavior in the workplace. While bullying, lack of civility and respect, and conflict have always been there, a global pandemic has just exacerbated it.Sonia Rhodes and Dr. Renee Thompson share strategies for how to build a strong culture that creates a great experience for patients, employees, and coworkers. They say culture and employee experience will not only al
50_Words Matter with Terre Short and Dennis Snow
Words MatterDuring busy, stressful times, it’s easy to get transactional in our communication with employees, co-workers and our patients. However, hard times really require a different kind of communication, one that’s more relationship driven. It’s vital that we look inward to ensure that our words are aligned with our intentions and values, that we engage employees in ways that make them feel l
49_Making Preparedness Part of Your Mission with Eugene Schneller
From PPE and ventilator shortages to challenges in distributing vaccines and medications, it’s clear that the added strain from Covid-19 exposed some cracks in our healthcare system. In order to be ready for whatever comes next, we need to rethink how we procure and allocate resources. Eugene Schneller shares why supply chain management should be top of mind for healthcare leaders and gives strate
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