First Contact: Stories of the Call Center
First Contact: Stories of the Call Center is a monthly podcast that explores the unexpected journeys of tech leaders and entrepreneurs into the call center industry. Host Christian Montes interviews guests about their lives, struggles, and successes, focusing on how they ended up working with a headset. The podcast aims to shed light on the often overlooked world of call centers and the people behind them.
Episodes
Data-First Outbound, Building Performance and Trust | Guest: Joe Laskowski
Data first outbound that performs and protects.
Joe Laskowski joins Christian to show how to build compliant outreach that still hits the number. They cover buyer and seller alignment, vendor proof of consent, DNC and STOP handling, AI in outreach, and launching tech quickly without creating risk.
Guest: Joe Laskowski, CEO and Managing Partner, Saguaro Global Consulting
Host: Christian Montes
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Outbound Survival Guide: AI, Robocalls, and Real Compliance: Eric Troutman
AI is changing outbound fast. So are lawsuits. The “TCPA Czar” Eric Troutman joins Christian to unpack how to run outreach without getting burned.
We cover the class action surge, AI-driven calling, robocalls, Do Not Call rules, quiet hours, wrong numbers, reassigned numbers, loyalty SMS pitfalls, and the culture shifts needed to make compliance stick. Practical plays to protect your brand and kee
Call Center Growth Strategy: From Agent to CRO with Mike McGuire
Mike McGuire, Chief Revenue Officer at NobelBiz, joins First Contact: Stories of the Call Center to share his incredible rise from teenage call center agent to industry leader shaping the future of CX.
With decades of experience across fundraising, BPO operations, and technology, Mike opens up about the challenges of managing growth, balancing in-house and outsourced teams, and the real reasons w
From Intern to Innovator: Real‑Time Caller Insights & Entrepreneurial Grit, with Amanda Pietrocola
In this episode of First Contact: Stories of the Call Center, Amanda Pietrocola, CEO of Momentum Technology, shares her unconventional journey from college intern to tech entrepreneur.
Dive into the launch of the Telecom Trust Center, a groundbreaking solution for real-time phone number intelligence and fraud prevention. Amanda also discusses how she navigates innovation with integrity, champion
From Cold Calls to Chatbots - The Evolution of Contact Centers: Phillp Bennett
AI bots beat humans: what does that say about your contact center?
In this episode of First Contact: Stories of the Call Center, Phil Bennett from Empire Today breaks down what most leaders get wrong about digital transformation. From the early days of chat support in 2002 to today’s AI-assisted agents, Phil has seen it all—and he’s got the hard truths (and ROI stats) to prove it.
He shares why
The Most Underrated Driver of CX Performance? Your Headset, with Vern Fernandez
In this episode of First Contact: Stories of the Call Center, we go deep with Vern Fernandez from Jabra, the guy who's turning headsets into high-performance AI-powered CX tools. We're talking about devices that detect tone, improve agent empathy, reduce call times, and, even more impressively, alert you when your dog is barking too loudly to ensure a good customer experience.
This isn’t some gad
How to Build a People-First Contact Center That Actually Reduces Turnover: Sam Falletta
How do you build a contact center where people want to stay?
In this episode of First Contact: Stories of the Call Center, we sit down with Sam Falletta, CEO of Incept, who shares how he built a people-first company culture that reduces turnover and drives performance.
From rewriting rigid attendance policies to embedding mental health support into operations, Sam takes us deep into the realiti
From Cost Center to Profit Driver: The CX Transformation Blueprint: Camila Ferreira
Customer Experience (CX) isn't just about service—it's a revenue engine. In this episode, Christian Montes sits down with Camila Ferreira, Founder & CEO of Rise UP, to explore how businesses can transform CX from a cost center into a powerful growth driver. With over 20 years of global experience, Camila shares her journey from finance to CX leadership, the importance of data-driven strategies
AI-Driven Compliance & Sales: How Contact Centers Can Stay Ahead: Nima Hakimi
AI is transforming sales and compliance in contact centers—are you keeping up? In this episode of First Contact: Stories of the Call Center, Nima Hakimi, CEO & Co-Founder of Convoso, breaks down how AI-driven compliance, real-time agent coaching, and smarter tech adoption are reshaping the industry. Discover why most contact centers fail at implementing new technology, how to leverage AI witho
Debunking Business Myths: The Leadership Blueprint for Contact Centers: Steve Bederman
What if the biggest lessons you’ve learned about business and leadership were based on myths? In this episode of First Contact: Stories of the Call Center, Christian Montes hosts Steve Bederman, President of NobelBiz, as they dive into the truths behind common leadership misconceptions.
Steve unpacks the “family culture” myth in businesses, breaks down the complexities of loyalty in the workplace
What's Next for Contact Centers? Leadership, CX, and AI Insights: Colleen Beers
In this episode of First Contact: Stories of the Call Center, we sit down with Colleen Beers, a dynamic leader with over 20 years of experience in transforming the contact center and CX industry.
From her journey from a call center agent to a top executive, Colleen shares invaluable insights on leadership, employee empowerment, and the future of customer experience. We explore how AI is revolutio
Empowering Women and Event Success in Lead Generation: Sara Malo
In this episode of First Contact: Stories of the Call Center, host Christian Montes sits down with marketing trailblazer Sara Malo to discuss her inspiring journey and her role in transforming the lead generation industry.
As VP of Partnerships at Lead Generation World, President of LinkUnite, and a leader at Contact.io, Sara shares her experiences in breaking through barriers in a male-dominated
Building a Customer-Centric Culture: Annette Franz
In this episode of First Contact: Stories of the Call Center, Christian Montes sits down with customer experience (CX) expert Annette Franz to explore the vital connection between employee experience (EX) and delivering exceptional CX.
Annette shares her insights on building a customer-centric culture, effective journey mapping, and the role of data in improving customer interactions. The conve
The Loneliness Epidemic - How CX Can Bridge the Gap: Nate Brown
🎧 In today’s episode, Nate Brown shares his expert insights on leveraging customer-centric models and community to boost brand loyalty. Learn how integrating digital communities can transform customer interactions and feedback into a strategic advantage for your business.
Nate discusses the crucial role of transparency and co-creation in deepening customer relationships and how these efforts can
The JEPPP Philosophy: Milan Batinich’s Guide to Professional Fulfillment
Join us for an enlightening episode of First Contact: Stories of the Call Center, featuring Milan Batinich, a dynamic speaker, coach, and entrepreneur dedicated to helping individuals discover joy, energy, passion, peace, and purpose—what he calls 'JEPPP'—in their careers. Milan brings a wealth of experience from operational and sales roles across start-ups and Fortune 100 companies, making him a
Transformative Leadership: Harnessing AI and EQ for Better Customer Interactions: Thomas Paley
In this episode of "First Contact: Stories of the Call Center," Christian Montes interviews Thomas Paley, Director of Corporate Telecommunications and Contact Center Services at Hilton Grand Vacations. Thomas discusses his leadership philosophy, highlighting the importance of emotional intelligence, team empowerment, and soft skills. He also explores the future of AI in customer service and shares
BPO Excellence: Employee Retention, Engagement, and a People-First Mindset: John Coulter
In this podcast episode, we sit down with John Coulter, Vice President of Call Center Outsourcing Services at Five Star Call Centers. With over a decade of experience in the industry, John has been a trailblazer in transforming call centers into key drivers of business growth and customer loyalty.
He shares his journey from starting on the phones to leading a team, emphasizing the importance of e
Speed of Business, The ROI of Empathy and Innovation in CX: Jay Baer
Join us for an enlightening discussion with Jay Baer, a pioneer in customer experience and digital marketing, now turned tequila influencer. This episode explores pivotal themes shaping the future of customer service and business strategy. Jay offers a wealth of knowledge and practical advice on accelerating business responsiveness, leveraging empathy for deeper customer connections, and the strat
Feeling the Future: Emotion AI & Conversation in Call Centers: Josh Feast
Tune in as we sit down with Josh Feast, the innovative mind behind Cogito, to discuss the transformative impact of technology on human emotions and connections within the fast-paced world of call centers.
Josh shares invaluable insights into the development and application of AI and real-time guidance systems, the essence of effective leadership in tech adoption, and the lessons learned from his
Transforming Contact Centers through Servant Leadership and Innovation: Frank Mona III
This is episode 1, Season 5 of First Contact Podcast: Stories of the Call Center! We're thrilled to bring you an incredible journey into the heart of customer service, with our special guest, Francis, a visionary leader with over 30 years of groundbreaking experience in the contact center industry.
Transforming Contact Centers through Servant Leadership and Innovation- get ready for an episode
Empathy-Driven Contact Centers: From Complaints to Connections: Dr. Natalie Petouhoff
Our last episode of Season 4 brings a refreshing perspective to the forefront of business transformation. Join us as we converse with Dr. Natalie Petouhoff, the visionary business consultant who has spearheaded transformative initiatives for giants like Salesforce, Hulu, General Motors, and Procter & Gamble.
Together, we explore the core essence of empathy in redefining customer and employee
The Role of Self-Service in Reducing Churn in Contact Centers: Chris Robinson
🎙️ Exciting News! Our latest podcast episode is now LIVE!
Join us as we sit down with industry pioneer, Chris Robinson from Awaken, who has been at the forefront of customer communications for over 20 years.
Dive deep into the evolution of self-service, the intricacies of onboarding in today's digital landscape, and the strategies to tackle churn effectively.
Chris shares not only his vast ex
From Nearshore to Global: Contact Center Outsourcing Excellence: Neal Topf
In this insightful episode, we sit down with the dynamic Neal Topf, co-founder of Callzilla, the powerhouse behind some of the most outstanding outsourced contact center and business process services globally.
With its roots firmly planted in sunny Miramar, Florida, Callzilla has been a beacon of excellence, pushing the boundaries of customer care and acquisition services across various sectors
From Customer to Leader: Bridging Gaps in Contact Center Operations: Dr. Hui Wu-Curtis
Welcome to another exciting episode of our podcast! This week, we are thrilled to have Dr. Hui Wu-Curtis with us. A known disruptor, operations geek, advocate for DEI, and a Silver Globee award recipient for Executive Excellence, Dr. Hui is a force to be reckoned with in the contact center industry. n this episode, we delve into her vast experience of leading B2B and B2C contact centers across 65
Knowledge Management and AI Real-time Guidance for Contact Centers: Micah Peterson
In the rapidly evolving world of contact centers, the convergence of knowledge management and artificial intelligence stands at the forefront of transformation. This latest episode welcomes Micah Peterson, a seasoned professional with over 15 years in the knowledge management sector. As a Knowledge-Centered Services (KCS) certified expert, Peterson has not only revolutionized organizational knowle
Navigating Compliance Challenges in the Contact Center Industry: Dan Greenwell
Welcome to the newest episode of First Contact: Stories of the Call Center!
In this episode, we're joined by none other than Dan Greenwell, the CEO of Customer Dynamics. With over three decades of business experience in executive roles, Dan has a wealth of insights and knowledge to share. His company, Customer Dynamics, is a leading force in creating innovative, cost-effective, and user-friendly
Master Call Center Customer Service in the Digital Age: Jim Iyoob
Get ready to dive into the newest episode of our podcast, where we had an engaging and insightful conversation with the brilliant Jim Iyoob, Chief Customer Officer at Etech Global Services. 🎙️
Jim is at the helm of a company that is known for its outstanding customer engagement solutions, including contact center services, customer support, sales, and technical support. With years of hands-on ex
Contact Center Excellence, Brand Slaughtering and Remote Revolution: Eric Sims
Ladies and gentlemen, welcome to another exhilarating episode of our podcast! Today, we're diving deep into the world of contact centers, brand protection, and the remote revolution with a true industry expert. Get ready to be blown away by the insights and knowledge of Eric Sims, Cofounder & CEO of Leading Edge Connections, America's #1 fully remote outsourced contact center. Not only is Eric an
Empowering Your Customers Strategies for Success in Contact Centers: Rob Bayer
Are you ready to learn the latest and greatest customer empowerment strategies from a seasoned industry expert? In this episode, we have a special guest who shares their secrets to success in contact center management and remote work optimization.
Rob Bayer, president of Anomaly Squared is an executive with more than 25 years of contact center experience. He is responsible for the overall strate
Beyond Transactional: Taking Customer Service to the Next Level: Brad Cleveland
Attention all podcast listeners! Get ready to step up your customer strategy game because we have a treat for you! Our guest today is none other than Brad Cleveland, the global authority on customer strategy and management. With over 45 states and 60 countries under his belt, Brad has worked with top service leaders such as Apple, American Express, and USAA, and has even advised governments worldw
Leading the Change for Women in Tech: Juanita Coley
Here we are, at the end of another fascinating season grounded in knowledge and inspiration. This is episode 10 of First Contact Podcast, where we’re diving deep into workforce management in contact centers with one of the most prolific women speakers of this type of enterprise solution, the Contact Center Whisperer and expert – Juanita Coley.
Juanita is the CEO and founder of Solid Rock Consulti
Building solutions to solve problems within the business ecosystem: Hemanth Gorur
Join us for a new episode with Hemanth Gorur, Vice President of Consulting Services at CGI - a company providing information technology and business process services. Hemanth started his career with CGI as a developer in India in 2001 and has worked in various roles within CGI focusing exclusively on the banking industry.
It was great conversation around Hemanth’s story and the journey through CG
Performance-driven contact centers and data modeling: Kevin Daly
In this episode, we're joined by the founder of Value Ad and the creator of Bestpair, Kevin Daly for a practical and earnest discussion on data-driven results and a magical mix of client, product, and agent. With a diverse and complex set of roles in his background, Kevin has combined his experience in sales management and insurance to create a data service that is benefiting the performance of co
Reasons Why Telemarketing and Cold Calling are Still Worth it: Jeremy Chen
Welcome to a new episode, where we’ll dive deep into the world of B2B sales with sales expert Jeremy Chen, who helps B2B technology companies perfect their sales teams go-to-market strategy. In this episode, he is dropping some real knowledge on the intricates part of sales management, the structure of a perfect cold call and the mindset behind it, why telemarketing is still alive and the future o
Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss
Customer service is one of our favorite topics to tackle in this show, but having Bob Furniss over for this special episode was truly something. For almost 40 years in the industry, Bob Furniss is known as the renowned customer service and experience expert, and his mission will always be driving customer success by designing effective service and support strategies for his clients. This is episod
Employee Satisfaction and a 360 View on Contact Centers, with Colin Taylor
It was a joy to have Colin Taylor, the CX expert, on our show for an awe-inspiring and upbeat discussion on customer journey, employee satisfaction, self-service and much more! Leading The Taylor Reach Group to success in call center and management consulting for almost 20 years, Taylor is the CEO & CCO (Chief Chaos Officer) and one of Canada’s leading contact/call center pioneers, leaders and inf
Digital Transformation and Future of Work for Contact Centers: Jon Arnold
Jon Arnold is a widely followed analyst and thought leader with a strong presence in the media and a focus on communication technologies, unified communications, AI, contact centers and more! We recently talked to Jon about a mindset shift and newfound expectations in adopting new tools and technologies, megatrends, and his favorite piano songs! This is Season 3, Episode 4 of First Contact: Storie
Holistic Call Center Training using Rewards and Recognition: Michael Tamer
Today we’re joined by a veteran of the contact center industry, a training expert, CEO, author, and podcaster himself - you might know him as the Contact Center Coach - Michael Tamer. Michael started in the entry levels of the call center, gained more than 40 years of experience in the industry and is a visionary who was at the forefront of contact center quality monitoring software development.
Call Center Culture and The Secret Sauce of a Successful Phone Call: Richard Blank
Richard Blank, outsourcing industry leader and the CEO of Costa Rica's Call Center, joins our podcast for an exciting new episode. Christian and Richard discuss what makes a successful phone call, strong corporate culture and leadership, owning engagement through retro gaming, to name a few themes.
Tune in on a new story, one of many twists and turns, while Richard is taking us along his fascinat
Changing Customer Perceptions in the Collection Industry and the Rise of Self-Service: Harry Strausser III
Well, well, well, if it’s not the first episode from season three of the First Contact: Stories of a Call Center podcast! We have the pleasure of kicking off this new journey with one of the most widely-known individuals in the ARM landscape. Harry Strausser III is a well-respected voice of the collection industry and a certified ACA instructor, educator, and speaker. Join us in this talk on self-
Reinventing Lead Generation for New Consumer Behaviors: Michael Ferree
Whew, what a wild ride it's been for our show this year. This month, we're ending on a high as you've come to expect. We've got Michael Ferree here to chat with Christian about a topic that's been eluding our show for a surprising amount of time considering we're all about contact centers. Of course, we're talking about Lead Generation. Michael is an industry connoisseur, leading two major events
Reclaiming Sales through Authentic Persuasion: Jason Cutter
A frank discussion between two seasoned salespeople? A hard look at the concept of persuasion and how to use it for sales? A genuine connection about providing people value through the act of selling? Episode 9 of First Contact, Stories of the Call Center is all of those things and more! Join Christian as he delves deep into the core of sales in a brilliant discussion with Jason Cutter, podcaster
The Future of Workforce Management for Contact Centers: Daryl Gonos
Workforce management is not typically a topic we cover on our show, but this month we've got Daryl Gonos here with us to make that right. He's the Founder & CEO of Community, a modern workforce management solution specifically tailored to omnichannel call centers, currently in use by some of the biggest names in the space. With over 40 years of experience, Daryl talks to Christian about all the s
Benchmarking and Training in Today‘s Contact Centers: Bruce Belfiore
This month on First Contact: Stories of the Call Center - Christian is joined by a topmost expert in the field of call center benchmarking, training and certification - Bruce Belfiore. Bruce prides himself in being a man of many experiences, having dual nationality - US and Italian, having been both COO and CFO of different companies, and having hosted the CallTalk Podcast for over 12 years - ther
Enabling the Contact Center of the Future with Real-Time Analytics: Marc Bernstein
As the youngest guest we've had on the podcast so far, Marc Bernstein comes into the discussion with Christian with appropriately fresh and exciting ideas. He's the CEO of Balto, a company that's basically synonymous with bleeding edge tech. Launched 3 years ago, they now present themselves to the contact center world as the no. 1 real time guidance for contact centers. In this episode, he explain
CCaaS and The Challenges of Cloud Migration: Frank Wassenbergh
This month on First Contact, we're talking to a prodigy of call center migration, with many successful operations under his belt and a wealth of fascinating cross-industry experiences. Frank Wassenbergh is the CCaaS Practice Leader and Managing Partner of Cloudlinx, a CCaaS Advisory group dedicated to securing effective and well-though-out migrations for their clients. In this recording, Christian
The Contact Center Tech Shift During the Pandemic: Fred Stacey
How has the contact center world weathered the covid storm from a tech standpoint? For insights on this topic, this month we're joined by Fred Stacey - an expert in contact centers, CCaaS, consultancy, and contact center outsourcing. As the Co-Founder and General Manager of Cloud Call Center Search, a company that specializes in guiding clients to select the best call center solutions for their n
Customer Memories and The True Value of CX: Colin Shaw
This episode we had an absolutely brilliant talk with the most influential person in CX over the past 10 years or more: none other than Colin Shaw. We talked to Colin about his many achievements: from his many books to being named in the top 150 LinkedIn influencers, to his company Beyond Philosophy being named Leading Consultancy by Financial Times 3 years in a row. Christian was on fire this epi
The Unexpected Journey of a Serial Entrepreneur: Gary Pudles
One type of entrepreneur we've never featured on or show, but which is very common within the contact center space, is the serial entrepreneur. Gary Pudles, CEO of AnswerNet, has spent a lifetime taking businesses from the rocky contact center path towards the streamlined road to success. Gary's been around the block a few times and many regard him as the topmost authority within the acquisition s
A Lifetime of Lessons Learned: Steve Bederman
Welcome to Season 2! As for our first season, we begin with Steve Bederman, CEO of NobelBiz and Executive Producer of the show you're listening to. He joins Christian Montes to talk about the first season, what his expectations were and how they were surpassed. He also has a few surprises for fans of his writing - so be sure to listen closely for hints about his future endeavors. Above all, the di
Christmas Special - Happy Holidays from NobelBiz
A short Holiday message from the team at NobelBiz + some fun bloopers and collage featuring the best moments of the first season of First Contact - Stories of the Call Center! Happy Holidays!
Exploring the Magic of Amazing Customer Service: Shep Hyken
For our season finale here at First Contact, we welcome customer service and support expert extraordinaire - Shep Hyken. A true magician of the contact center space, Shep's been at it for over 40 years and has accumulated a wealth of knowledge. He's got his own TV Show - Be Amazing or Go Home - and he's a New York Times and Wall Street Journal bestselling author, with countless books already publi
Bonus Recording: Steve on CX Superheroes with Christopher Brooks
Last week, Steve had a talk with Christopher Brooks of the Customer Experience Superheroes podcast. The discussion covered a wide array of topics from technology adoption during the pandemic, to how businesses have adapted to service new modes of communication, to how the millennial group views communication, and to how Steve believes the world is built on a consumer-based approach to relations. A
Exploring Human Voice and Simulation Training: Nancy Munro
Nancy Munro is a true pioneer of the contact center world. She has revolutionized the space with simulation training solutions that kickstart agent productivity and help them get that deer-in-the-headlights moment that many of them simply need before they start taking real calls with real people. The virtual, remote call center is here, and Nancy's products are essential for adaptability in this n
Bonus Recording: Steve on The Sage Executive Podcast with Fernando Corona
Recently, Steve sat down with Fernando Corona of the Sage Executive Podcast. Here's the result of that: an honest discussion about how Steve approaches management, how NobelBiz grew to where it is today, how we celebrate our successes, and many other topics in between. For more episodes from Fernando, be sure to check out his LinkedIn. For more about Steve, just go to NobelBiz.com and search for S
The Lifelong Dream of Customer Support: Roy Atkinson
With a career as diverse as his, it's a wonder how he ended up in the contact center space. But he did and we're all thankful for it! HDI's Lifetime Achievement Honoree and an overall incredible person we're honored to talk to: Roy Atkinson is our guest this episode. He's had some of the most interesting jobs ever, he's been in a band, he's an all-around tech guy, but if there's one thing he stand
Growing Up in a Call Center: Thomas Laird
Possibly the single most interesting exception to the whole "working in a call center was my college job" thing, Thomas Laird is a business leader that started "working" in a call center at age 9, helping his parents. Many years later, Tom heads his own hundreds-of-agents-strong call center with refreshing wit and wisdom, presenting an innovative approach to problems that plagued the industry for
Bonus Recording: Steve on Telecom Reseller with Doug Green
Want to learn about how inbound/outbound volumes are doing during the pandemic? Just hit play. Recently, Steve sat down to talk with Doug Green of Telecom Reseller about the outlook of contact centers during and post-pandemic. His insights are unique because they come from an insider who not only knows what he's talking about, but also cares deeply about his company, the industry, and the business
Truth-Telling in the Age of Robocalls: Rebekah Johnson
When you're in the industry famed for robocalls, it's difficult to advocate for legal actors that do robocalls. Rebekah Johnson is the no-bs voice that speaks truth to power when it comes to robocalls, contact centers, and keeping the space healthy and accessible for companies while rooting out the bad actors. Hear about her work and her solutions to today's problems right here! This is First Cont
Bonus Recording: Steve on Contact Center Insights with Nancy Munro
And now a break from our usual programming. Here's a short bit of Steve Bederman, CEO of NobelBiz, in conversation with Nancy Munro of Verbal Transactions on her podcast Contact Center Insights. Nancy Munro, CEO of Verbal Transactions has a long history of deploying enterprise learning solutions. Currently, she helps contact centers get their agents up to speed through the use of her immersive con
The Emotionally Intelligent Leader: Jim Rembach
Jim Rembach had a long journey in the contact center space, then he got out. He took a few years to realize he wanted back in. So he returned and went all in. Christian sat down with Jim and went back to the basics: how does an emotional intelligence certified specialist go about being a leader in a contact center. Amidst a global pandemic especially. This is First Contact, Stories of the Call Cen
What Makes a True Leader: Christa Heibel
What does one of the top consultants in the contact center market do when the world is faced with a global pandemic? Rise above. Christa Heibel gives her advice on what contact centers need to do now. As a leader of the industry and president of CH Consulting, she's in a top position to give advice on this complicated issue and how we can better prepare for the future. This is First Contact, Stori
Superwoman Decoded: Cathy Karabetsos
Cathy Karabetsos really has it all: from being the top woman in the call center industry, to having her own podcast, being CEO of a giant BPO, and let's not forget her 7 miracles - her kids! Christian joined Cathy in Chicago to talk about everything that's going on in her life and how she manages to balance everything while keeping it together and also finding time to sleep! This is First Contact,
Entrepreneurship as an Adventure Sport: Jake Bush
This week, Christian is joined by Jake Bush, founder and CEO of INFOCU5. Jake has a wild road to success in the contact center space ever since he took a job at a call center just to earn a bit of extra money. His life took him from extreme sports to working as a line chef, to film studies, and now to being the CEO of one of the fastest-growing companies in the Contact Center World. This is First
From Call Agent to CEO: Steve Bederman
Christian Montes, Executive Director of Sales at NobelBiz, talks to Steve Bederman, CEO of NobelBiz, about how he went from recording artist to tech entrepreneur and how he turned his failures into successes. Learn from Steve's vast experience in running contact center operation, with a focus on how leaders can inspire and help their people get to new heights in their careers. This is First Contac
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