Let's Talk Club Management
Let's Talk Club Management offers an in-depth look at the club management profession, featuring insider stories and first-hand experiences. The show covers best practices shared by association leaders, aiming to provide valuable information with a touch of fun. Produced by CMAA, it serves as a resource for professionals in the club industry.
Episodes
Let's Talk Club Management Ep. 161 - Counting Down to the Centennial
Counting down from 100 to 1, CMAA is kicking off our Centennial celebration sharing flashbacks on our social channels. Since June, we’ve been digging through the CMAA archives to share our rich history, honoring club management professionals, and spotlighting the milestones, traditions, and experiences that define this honorable profession. In this episode, we chat with some of the team who has be
Let's Talk Club Management Ep. 160 - The Story Behind the Glass
In this episode, we’re joined by Stephanie Gallo, Gallo’s Chief Marketing Officer. We talk balancing tradition with evolving consumer expectations, especially in clubs where members value both heritage and new experiences, the trends we are seeing in wine preferences right now, and how technology can be used to improve wine education, service, and storytelling for members.
Gallo is a CMAA Allian
Let’s Talk Club Management Ep. 159 – 2026 National Golf Day
In May, a record number of CMAA representatives gathered in Washington, DC, to participate in the 18th Annual National Golf Day. In this episode, we’re joined by two of CMAA’s participants: Cameron Walker from NC State University Club in Raleigh, NC, and Christopher Storelli from Isleworth Golf & Country Club in Windermere, FL. Each shares their perspectives on participating in National Golf Day f
Let's Talk Club Management Ep. 158 - The Evolution of the CCE
In this episode, we’re joined again by Joe Krenn, CCM, CCE, to discuss the upcoming changes to the Certified Chief Executive (CCE) program and process. In this conversation, we cover what prompted CMAA to evolve the CCE requirements, what that revision process has looked like, and what members can expect from the new requirements.
Let’s Talk Club Management Ep. 157 – Leaning Into Employee Safety
On this episode of the podcast, we’re joined by Alan Achatz, CCM, CHE, to discuss some of the perennial safety issues clubs face. Alan is the founder of Club Safety Solutions, LLC, whose primary mission is bringing safety knowledge to businesses through managerial and line employee education sessions. As we learn in this conversation, safety is as much a part of club culture as anything else – and
Let’s Talk Club Management Ep. 156 – Meet 2026 Chair Janine Budzius, CCM, CCE
On this episode, we are thrilled to talk to CMAA’s 2026 Chair Janine Budzius, CCM, CCE. She shares her personal journey to and through clubs, her passion for mentoring, as well as her goals for the year ahead and what’s most important to her.
Let’s Talk Club Management Ep. 155 – 2026 World Conference Preview
It’s that time again! The 2026 World Conference is just around the corner and in this episode, we’re chatting with our team members about registration, events and networking, education, and our NewBee activities. Kyle and Melissa will take you through the important things you need to know for the week, and they pick up some guest hosts along the way.
Access the Conference FAQs: https://www.cmaa.o
Let’s Talk Club Management Ep. 154 - Tradition Meets Transformation: Governing the Modern City Club
City clubs face unique governance challenges, including balancing the needs of an increasingly diverse membership, managing complex urban operations, and navigating a tumultuous socio-political environment. On this episode, we’re joined by World Conference speaker and CMAA National Board Member, Charles Johnson, CCM, CCE, to preview his session on the best practices in city club governance, includ
Let’s Talk Club Management Ep. 153 – World Conference Preview: Star Powered Club Marketing
Collaborations with celebrities, professional athletes, influencers, and media production companies can elevate your club's visibility and create powerful market momentum—but only if you've selected your partnerships well and negotiate carefully. On this episode, we’re joined by World Conference speakers Adam Rieck and Matthew Martin to preview their session on navigating celebrity, influencer, an
Ep. 152 - Mentoring and Development with Randy Ruder, CCM, CCE, CMAA Fellow
On this episode, we are thrilled to be talking to the 2025 Club Executive of the Year, Randy Ruder, CCM, CCE, CMAA Fellow. In November, Club Management magazine named Randy the 2025 Club Executive of the Year. He currently serves as the General Manager/Chief Operating Officer of Beach Point Club in Mamaroneck, NY. In this episode we get to know randy a bit better though the eyes of three of his me
Let’s Talk Club Management Ep. 151: Ethics and the Club Management Professional
In this episode, we dive in to talk about ethics and its impact on decision-making in the club industry. Researchers from Michigan State University have been exploring this topic for 35 years. The research was first undertaken in 1989, revisited in 2010, and again in 2024. In this research, club executives were asked to measure their responses to 15 ethical scenarios. We’re joined by Jeffrey A. Be
Let’s Talk Club Management Ep. 150 - Growing in the Gap Between the Golf Professional and Superintendent
At your club, there are two individuals who share one goal but have differing responsibilities that might seem to be cross purposes at times, the Golf Professional and the Superintendent. These individuals and their teams are responsible for delivering an exceptional golf experience. How can club management professionals support these individuals and help them meet the mission? In this episode, we
Let's Talk Club Management Ep. 149 - Meet Haley Habosky
Please join us in welcoming one of our newest CMAA team members, Haley Habosky! Haley is CMAA’s new Manager, Student Development and joined CMAA after a stint in the club world. She joins us in this episode to chat about her background and passions and what she is most looking forward to doing with CMAA. Please welcome Haley!
Ep. 148 - Navigating Cybersecurity Trends
We are thrilled to welcome back to our podcast, our favorite cybersecurity experts at Pulsar Security, a CMAA Education Partner, for answers to our questions about current cybersecurity trends. Pulsar is a company whose mission extends to protect clubs and their members against malicious attacks. The company is a Veteran, privately owned business built on vision and trust, whose leadership has ext
Ep. 147 - Meet Udokamma Ebulu
Please join us in welcoming one of our newest CMAA team members, Udokamma Ebulu! Udokamma (or Udo) is one of CMAA’s Staff Accountants – but that’s not his only interest. He’s truly a man of many talents and he joins us in this episode to chat about his background and passions and what he is most looking forward to doing with CMAA.
Let's Talk Club Management Ep. 146 - The Evolution of Golf and Golf Cars
When you think about golf cars and personal transport vehicles, your first thought probably centers on transportation. But there is a lot more to consider – golf cars can improve the member experience, expand accessibility, enhance your service opportunities, and provide vital support for maintenance and other daily operations. In this episode of the podcast, we’re joined by Brad Schaufert, one of
Let's Talk Club Management Ep. 145 - Being Authentic from Day One
Each summer, hospitality students have the opportunity to intern at some of the most impressive clubs around the country. In this episode, we chat with Kelsey Burke, about what her internship experience was like. Kelsey is a CMAA Student Member and interned at Myers Park Country Club in Charlotte, NC. Kelsey shared what she learned and some of her advice for future interns. We talked a lot about t
Ep. 144 - Strategic Recognition
You may have seen the social media trend where individuals are asked to try to identify different voices. We’ve seen it with supervisors, teachers, coaches, among others. And it’s now made it to the club industry. Melissa was recently catching up with members on LinkedIn and caught a cool take from Grace Mwirigi, CCM, the Assistant Manager at Northmoor Country Club in Highland Park, IL. Beyond cr
Let's Talk Club Management Ep. 143 - Summer Internships and Being Brave with Alexa Esquivel
Each summer, hospitality students have the opportunity to intern at some of the most impressive clubs around the country. We wanted to hear what that experience was like, so we invited Alexa Esquivel, a CMAA student member and intern at Houston Country Club, to the podcast to share more about her experience, what she learned, and her advice for future interns. We talked a lot about having courage
Let’s Talk Club Management Ep. 142 - Tips and Overtime and Taxes, Oh My!
On July 4, HR 1, the 2025 tax legislation was signed into law. The measure features the extension of several expiring tax cuts passed in 2017 and new tax reductions including new federal tax exemptions for qualifying tip and overtime income. There’s a lot to unpack here for clubs. In this episode, we’re joined by Brad Steele, a longtime collaborator, to talk more about what this means for the club
Let's Talk Club Management Ep. 141 - Diving into Workforce Trends
In this episode, we sit down with Tyler Bloom and Rachel Ridgeway, SHRM-CP, of Bloom Golf Partners to discuss Bloom Golf’s 2025 Workforce Trends Study. Released earlier this year, this study provides a comprehensive analysis of the current landscape, uncovering the expectations of workers in the golf industry, their views on career opportunities, and their thoughts on the key factors influencing
Let's Talk Club Management Ep. 140 - Exploring the Club Leaders’ Perspective
In June, GGA Partners and CMAA released the 2025 Club Leaders Perspective Report, a report that benchmarks operational data and examines current trends across a wide spectrum of private club facilities. On this episode of the podcast, we dive into that report and other research with Michael Gregory from GGA Partners. Access the full report on CMAA Connect: https://connect.cmaa.org/viewdocument/gga
Let’s Talk Club Management Ep. 139 – Essential Policies for Your Club
It’s never a bad time of year to take time to review your club’s policies and procedures. They are essential for managing effectively and making sound decisions for your members, employees, and volunteer board members. What are these policies and what are the best practices for implementation? Let’s find out!
In this episode, we are diving into the article “Seven Essential Policies for Your Priv
Let’s Talk Club Management Ep. 138 – Disaster Communications
It is Hurricane season for our members on the Atlantic coast, running from June 1 to November 30. The National Oceanic and Atmospheric Administration (NOAA) predicts an above-normal 2025 Atlantic hurricane season. It’s the perfect time to talk about disaster preparedness specifically when it comes to communications. Marc Ray, MCM, CCE, CHAE, is an expert in this area and we are so glad to have the
Let’s Talk Club Management Ep. 137 - AI Insights: Demystifying Large Language Models
We are thrilled to welcome back to our podcast, our favorite cyber security experts at Pulsar Security, a CMAA Alliance Partner, for answers to our questions. Pulsar Security is a cybersecurity company whose mission extends to protect clubs and their members against malicious attacks. The company is a Veteran, privately owned business built on vision and trust, whose leadership has extensive milit
Let’s Talk Club Management Ep. 136 – Your 2025 Shark Tank Winners
In this episode, we’re joined by our 2025 Shark Tank competition winners: Molly Passow and Katherine Foerg from Niagara University. Their entry, Schedule Genie, uses Artificial Intelligence to assist in schedule coordination and management. You can view their whole presentation at World Conference (along with the other finalists’ presentations) on CMAA’s YouTube: https://www.youtube.com/watch?v=PY
Let's Talk Club Management Ep. 135 - Wine and Leadership
The world of wine is constantly evolving, and staying updated with the latest trends is essential for enthusiasts and professionals alike. In this episode, we welcome back to the podcast Sam Lindsley and Chris DeChillo from Kopplin Kuebler and Wallace. Sam and Chris each have extensive experience in food and beverage and bring their perspectives to how you can enhance your members’ wine experience
Let’s Talk Club Management Ep. 134 – Understanding Relational Member Benefits
On this episode, we are thrilled to be talking to the researcher behind a study published in the International Journal of Hospitality Management in January. The study focused on measuring the relationship benefits of membership in a private club. Milly Njeri Ph.D., Assistant Professor at the Dedman College of Hospitality at Florida State University, joined us to dive into her research and explore
Let’s Talk Club Management Ep. 133 – Meet 2025 Chair Richard LaRocca, CCM, CCE
On this episode, we are thrilled to talk to CMAA’s 2025 Chair Richard LaRocca, CCM, CCE. He shares his family history in clubs and hospitality, as well as his plans for the year and what’s most important to him.
Learn more about Richard: https://www.youtube.com/watch?v=ZCR5y-RIZ_s
View Richard’s acceptance speech: https://www.youtube.com/watch?v=Z1303Zc470I
Let's Talk Club Management Ep. 132 - 2025 World Conference Preview
It’s that time again! The 2025 World Conference is just around the corner and in this episode, we’re chatting with our team members about events and networking, student activities, education, supporting The Club Foundation, and the Club Business Expo. Kyle and Melissa will take you through the important things you need to know for the week, and they pick up some guest hosts along the way.
Let’s Talk Club Management Ep. 131 - Improv Your Influence: Fun and Effective Communication Strategies for Club Managers
On this episode, we are thrilled to be featuring another one of our upcoming World Conference speakers, Gary Ware, Play Consultant. Gary is a creative yet strategic Play Consultant that was brought here to make your life even better than it already is. By day, Gary helps companies and professionals level up their skills, and by night he is an improv comedian. In between all of Gary’s passions, his
Let's Talk Club Management Ep. 130- The Art of Collecting and Protecting with Katherine Thatcher
In this episode, we sit down with Conference speaker Katherine Thatcher to preview her session “The Art of Collecting and Protecting Your Collection”. Katherine is a professional art consultant providing collection asset management services to individuals, corporations, non-profits and museums. She has done appraisal work for renowned clubs such as the Olympic Club in San Francisco and Desert Moun
Let’s Talk Club Management Ep. 129 – Best of 2024: The Club Manager Journal
Each year, we like to wrap up the podcast by talking to a CMAA member about their wins for the year. On this episode, we are excited to be talking to Geoff Piva, CCM, General Manager/COO at Needham Golf Club in Needham, MA. Geoff started a podcast this year called The Club Manager Journal. Melissa first got served the podcast via suggested title in her listening and was instantly struck by the aut
Let's Talk Club Management Ep. 128 - Best of 2024: Moving Backwards to Go Forwards
Each year, we like to wrap up the podcast by talking to a CMAA member about their wins for the year. In this episode, we sat down with Jennifer Mang, CCM, CCE, General Manager at Wyoming Valley Country Club. Jennifer share with us her unique career path full of steps both backwards and forwards, ultimately landing here where she is now. Jennifer loves the club industry and credits her successful p
Let's Talk Club Management Ep. 127 - Hiring a True CFO
Based on the 2024 World Conference session, “Desperate to be Micro-Managed by Your Treasurer? Don’t Hire a True CFO” – Controller, Director of Finance, Chief Financial Officer – these labels all describe the head of finance in a club. What capabilities should be expected in the person managing finance and accounting in a club? It requires finance skills, business acumen, and executive presence. Wh
Let's Talk Club Management Ep. 126 - Have the Right People on the Bus
Our guest on this episode is Todd Bruen, the Director of Facilities & Construction, at Desert Mountain in Scottsdale, AZ. Todd has been with the club since 2012, and has an extensive background in design and construction. He is a graduate of Arizona State University with a degree in Construction Engineering and Management. Todd joins us to discuss the Capital Improvements Handbook, specifically co
Ep. 125 - Catching Up with the 2024 Club Executive of the Year
On this episode, we are thrilled to be talking to the 2024 Club Executive of the Year, Matt Lambert, CCM, CCE, CAM. In November, Club Management magazine named Matt Lambert the 2024 Club Executive of the Year. He currently serves as the General Manager/Chief Operating Officer of The Country Club at Mirasol in Palm Beach Gardens, FL. Lambert has more than 24 years of experience in the club industry
Ep. 124 - Capital Improvements Handbook: Financing Options and Feasibility
In this episode, we’re joined by Julie Brown, CCM, CPA. We dive in Chapters Two, Three, and Four of the CMAA Capital Improvements Handbook, a comprehensive guide designed to help club decision-makers confidently manage capital improvement projects. This episode is the second in our series of podcasts bringing this content to life, diving into the financing options and feasibility aspects of capita
Ep. 123 - Advancing Technology in Clubs
In this episode, we sit down with Vache Hagopian, the Chief Revenue Officer at Jonas Club Software, a CMAA Strategic Partner. Vache has extensive experience in the private club software industry and during this conversation we cover his history in CMAA’s Business Management Institute as well as his recent appointment to The Club Foundation Board of Governors for a three-year term through 2027.
I
Let's Talk Club Management Ep. 122 - The State of the Association
On this episode of the podcast, we're sharing CMAA CEO Jeff Morgan's State of the Association speech from the 2024 Leadership/Legislative Conference. This speech offers a snapshot of where CMAA is now, how the last year has gone, and what we're looking to in the future.
Let's Talk Club Management Ep. 121 - Introducing the Capital Improvements Handbook
In this episode, we’re joined by CMAA National Director Joe Krenn, CCM, CCE, General Manager/CEO at Farmington Country Club. We dive into the CMAA Capital Improvements Handbook, a comprehensive guide designed to help club decision-makers confidently manage capital improvement projects. Whether it’s a new renovation or a major facility upgrade, capital improvements require a strategic and collabora
Ep 120 - The Power of Ten
In this episode, we sat down with members of the P10 (Power of Ten) Mastermind group. These individuals hail from all over the country and have been together as a networking group for nearly twenty years. In this conversation, we cover everything—from how and why this group came together, to how someone looking for their own mastermind group could go about creating one. The evolution of this group
Let's Talk Club Management Ep. 119 - Mid-Manager Task Force
In this episode, we sat down with Casey Newman, CCM, the General Manager/COO at Lakeside Country Club, and Alexandria LaRocca, Director of Member Engagement at Beach Point Club. Casey and Alexandria are both members of the Mid-Manager Task Force and they joined us to talk about the Task Force, the challenges faced by mid-managers, and the Mid-Manager Power Hour calls. Finally, we discuss the futur
Let's Talk Club Management Ep. 118: Verified Internship Program at Myers Park Country Club
In this episode, we had the opportunity to chat with Erin Schlegel, CCM, the Youth and Activities Director at Myers Park Country Club, and Rachel Richardson, one of Myers Park’s summer interns. Erin and Rachel joined us to talk about the internship experience at Myers Park as well as how that has been adjusted and tweaked to conform to CMAA’s Verified Internship Program criteria. Erin shares some
Let's Talk Club Management Ep. 117 - Weaving Junior Members into the Fabric of the Club
In this episode, we’re checking in with John Gravett, CCM, CCE, Chief Executive Officer at the Granite Club in Toronto, Ontario, Canada. John was the winner of the Most Innovative Award at the 2024 Idea Fair for his submission in the Membership Development category. John joined us to share more about the Club’s Junior Member Orientation program and the success it has seen. You can find this and ot
Let's Talk Club Management Ep. 116: Accessible Golf for All
In this episode, we’re joined by Dave Barton, PGA, the Executive Director of the National Alliance for Accessible Golf, and Jan Bel Jan, golf course and landscape architect and a member of the Alliance Executive Board. We dive in to a conversation surrounding what the National Alliance for Accessible Golf is, what the organization aims to do, and how clubs and courses can begin to make their space
Let's Talk Club Management Ep. 115 - Service and Hospitality Culture
For many clubs, the season is rolling. In this episode of the podcast, we’re joined by Sam Lindsley, Search & Consulting Executive, and Chris DeChillo, Hospitality Trainer & Leadership Coach with KOPPLIN KUEBLER & WALLACE. Sam and Chris discuss what club management professionals should do to establish and maintain service excellence year-round and what the keys are to cultivating a team that is pa
Let's Talk Club Management Ep. 114: Sharing Gratitude - A Showstopping Idea
In this episode, we’re checking in with Bri Brookins, Assistant General Manager at Detroit Athletic Club in Detroit, MI. Bri was the winner of the Showstopper Award at the 2024 Idea Fair for her submission in the Breakthrough Ideas category. Bri joined us to share more about the Gratitude Booth and the wild success it has seen. You can find this and other entries from the 2024 Idea Fair online: ht
Let's Talk Club Management Ep 113 - Staff Support Fund Raffle
In this episode, we’re checking in with Jeffrey Blais, CCM, CCE, CEO and GM at Wildcat Cliffs Country Club in Highlands, NC. Jeffrey was the winner of the Chairman's Award at the 2024 Idea Fair for his submission in the Staff Management and Incentives category. Jeffrey joined us to share more about his idea, a Staff Support Fund Raffle. You can find this and other entries from the 2024 Idea Fair o
Let's Talk Club Management Ep. 112 - The 2024 State of the Association
On this episode of the podcast, we're sharing CMAA CEO Jeff Morgan's State of the Association speech from the 2024 World Conference and Club Business Expo. This speech offers a snapshot of where CMAA is now, how the last year has gone, and what we're looking to in the future.
Read the 2023 Annual Report (https://www.cmaa.org/media/huklmu31/cmaa2023annualreport.pdf) and the 2024-2028 Strategic Pl
Let's Talk Club Management Ep. 111 - Meet 2024 Chairman Joe Mendez, CCM, CCE
In this episode of the podcast, we’re excited to sit down and get to know Joe Mendez, CCM, CCE. Joe is CMAA’s 2024 Chairman and has so many great insights to share with our listeners. Learn more about his path to becoming a club management professional and industry leader as well as some of the more humbling moments he encountered along the way.
Don’t forget to register for upcoming events:
Capit
Let's Talk Club Management Ep. 110 - World Conference Preview
It’s that time again! The 2024 World Conference and Club Business Expo is just around the corner and in this episode, we preview education, voting, Open Space, and dive into the networking and other events. Kyle and Melissa will take you through the important things you need to know for the week, and they pick up some guest hosts along the way.
Access Conference FAQs: https://www.cmaa.org/learn/m
Let's Talk Club Management Ep. 109 - Demystifying the Bicycle Chautauqua
For more than 20 years, World Conference attendees have had the opportunity to participate in a pre-Conference workshop unlike any other. The Bicycle Chautauqua experience encompasses physical health, mental health, and emotional health in a way that’s fun, interesting, and communal. Our guests today—Rachel Ridgeway, HR Director at Rehoboth Beach Club in Rehoboth, DE; and Roy Quini, CMAA’s manager
Let's Talk Club Management Ep. 108 - The Best of 2023
It’s been a great year for CMAA and so many of our members. We love to hear about our members’ success, growth, and one of the CMAA members who has had a great year is Julia Rush. Julia is the Director of Catering for Cosmos Club in Washington, DC. She’s adopted a new philosophy this year and it has brought her great experiences. We loved getting to hear about her successes this year and review so
Let's Talk Club Management Ep 107 - H-2B Visas, Overtime, and More
On this episode of the podcast, we break down a few regulatory updates. Our resident political expert (Melissa) answers questions from our resident political nerd (Kyle) about H-2B visas, the latest from Dept. of Labor regarding overtime rules, and more. It’s riveting content, to be sure – and will hopefully answer some lingering questions you might have about how these updates will impact your cl
Let's Talk Club Management Ep 106 - Meet the 2023 Club Executive of the Year
On this episode, we are thrilled to be talking to the 2023 Club Executive of the Year, Boris Gradina, MCM, CCE. In November, Club Management magazine named Boris Gradina the 2023 Club Executive of the Year. A 17-year member of CMAA, Boris currently serves as the General Manager/Chief Executive Officer of Maryland Golf and Country Clubs (MGCC) in Bel Air, MD.
He’s no stranger to this podcast. Back
Let's Talk Club Management Ep 105 - An Expert Look at AI
We are thrilled to welcome back to our podcast, our favorite cyber security experts at Pulsar Security, a CMAA Education Partner. Pulsar Security is a cybersecurity company whose mission extends to protect clubs and their members against malicious attacks. The company is a Veteran, privately owned business built on vision and trust, whose leadership has extensive military experience enabling it to
Let's Talk Club Management Ep 104 - Private Club Governance Handbook
In August, the National Club Association (NCA) and Club Management Association of America (CMAA) released Private Club Governance: A Handbook of Principles and Best Practices. Written by a joint committee of experts from both associations in a partnership structured to benefit the entire private club community, the new publication is a definitive guide to governance of private clubs, designed to b
Let's Talk Club Management Ep 103 - Harnessing the Power of AI
Artificial Intelligence (AI) is the buzzword of 2023. With the explosion of platforms like ChatGPT. But what does that mean for clubs? How can clubs harness the incredible power of these types of tools? Who’s already using AI? What more can we be doing? We are going to work to dispel some of the mystery around AI in the first of a series of podcasts on this topic. In this episode, we’re joined by
Let's Talk Club Management Ep 102 - Welcoming Michelle, Sumayah, and Brenden
Please join us in welcoming our newest CMAA team members, Michelle Carrington, Sumayah Arcusa, and Brenden Beckett! Michelle joins us as the Director of Educational Resources and Virtual Learning, Sumayah is our new Manager of Student Development, and Brenden steps into a newly created role: Digital Marketing Coordinator. These three came on board over the summer and joined us to chat their backgr
Let's Talk Club Management Ep 101 - Creating Member Experiences
In this follow-up to our 100th episode, we’re joined by Jamie Roberts, Member Experience Manager at Renaissance Club in Haverhill, MA. Jamie talks to us about some of the unique programming she and the team at Renaissance have come up with and the ways those programs support the club’s family-friendly atmosphere.
As always, please remember, you can find us on iTunes and Spotify! Please be sure to
Let's Talk Club Management Ep 100 - Celebrating Our Century Episode!
Let’s Talk Club Management hits 100 episodes! We are thrilled to be presenting our century podcast to our listeners. To celebrate this milestone, we took the podcast on the road and visited podcast superfan Jeff Isbell, CCM, CCE, at Renaissance Golf Club in Haverhill, MA. Jeff joined us as the “third mic” and our conversation ran the gamut – we chatted about Renaissance, the club management career
Let's Talk Club Management Ep 99 - Welcome Ishan and Dawn!
Please join us in welcoming our newest CMAA team members, Dawn Coleman and Ishan Tuli! Dawn joined our team back in April as the Senior Director of Learning and Career Development. Ishan came on board around the same time as a new Staff Accountant. Both of our new team members chatted with us about their backgrounds and interests and what they are most looking forward to doing with CMAA.
If you w
Let's Talk Club Management Ep. 98 - Supply Chain Attacks
We are thrilled to welcome back to our podcast our favorite cyber security experts at Pulsar Security, a CMAA Education Partner, for answers to our questions about supply chain vulnerabilities. Pulsar Security is a cybersecurity company whose mission extends to protect clubs and their members against malicious attacks. We define what a supply chain attack is and what it can look like and Patrick a
Let's Talk Club Management Ep 97 - All Things to All Members
What is on the minds of club leaders across North America? A Club Leader's Perspective explores the pressing trends and issues impacting the club industry in 2023. GGA Partners has released its emerging trends and challenges research in collaboration with CMAA. On this episode, we’re joined by Dr. Eric Brey and Ben Hopkinson of GGA Partners as we dive a bit deeper into the findings of the latest r
Let's Talk Club Management Ep 96 - Culture of Health and Wellness in Clubs
On this episode, we’re joined by Ashley Zechello, a student member at Johnson and Wales University – Providence. She’s a member of the student chapter e-board and has been an active member of CMAA since 2020. Her research, The Culture of Health and Wellness within the Private Club Industry, seeks to explore how employee well-being programming can be used as a benefit to attract and retain employee
Let's Talk Club Management Ep 95 - Wellness Hacks
As many of our listeners enter into their busy season, we wanted to explore some wellness hacks for staying healthy (physically and mentally) when things get stressful. We’re excited to welcome Lauren Leon, CEP, Director of Fitness at Washington Golf and Country Club (WGCC). We chatted with Lauren about what are some of the best practices or programs that she’s translated to the club environment a
Let's Talk Club Management Ep 94 - Secrets to Acing the Interview
On this episode, we are talking about the interview process, how to answer, and what to ask with the experts at KOPPLIN KUEBLER & WALLACE. KK&W is a leading club industry recruiting and consulting firm and a long-time CMAA Education Partner. We are thrilled to welcome back to the podcast, KK&W Principals Kurt Kuebler, CCM, and Tom Wallace, CCM, CCE, ECM. Well-informed, inquisitive job candidates m
Let's Talk Club Management Ep 93 - Insider's Guide to Certification
CMAA’s certification program is the most respected in the hospitality industry and the Certified Club Manager (CCM) designation is considered the hallmark of professionalism in club management. It is a valuable and widely-respected mark of a manager’s commitment to professional development and the club industry. We’re joined on this episode by Brian Watkins and Sonya Rome, two of CMAA’s certificat
Let's Talk Club Management Ep. 92 - Chatting with the 2023 Shark Tank Winners
In this episode, we’re checking in with Amelia Santarosa and Matthew Cummings, two of our student members from Niagara University. Amelia and Matthew were the overall winners of this year’s Student Shark Tank competition, presenting their idea—a BEO software solution—at the 2023 World Conference and Club Business Expo. Amelia and Matthew talk us through how they came up with this idea, how they en
Let's Talk Club Management Ep. 91 - Get to Know 2023 Chairman Michael Seabrook, CCM, CCE
In this episode of the podcast, we’re excited to sit down and get to know Michael Seabrook, CCM, CCE. Mr. Seabrook is CMAA’s 2023 Chairman and has so many tidbits to share with our listeners. Learn more about his path to becoming a club management professional and industry leader as well as some of the more humbling moments he encountered along the way.
Don’t forget to register for upcoming even
Let's Talk Club Management Ep. 90 - 2023 State of the Association
After a brief post-World Conference hiatus, we're back! On this episode of the podcast, we're sharing CMAA CEO Jeff Morgan's State of the Association speech from the 2023 World Conference and Club Business Expo. This speech offers a snapshot of where CMAA is now, how the last year has gone, and what we're looking to in the future. Jeff mentions the 2022 Annual Report, which you can access here: ht
Let's Talk Club Management Ep. 89 - World Conference Know Before You Go
It’s the most wonderful time of the year…. World Conference and Club Business Expo. In January, we previewed Education and now we are diving into the networking and other events. Kyle and Melissa will take you through the important things you need to know for the week, and they pick up some guest hosts along the way.
For more information about World Conference visit cmaa.org/conference. To downlo
Let's Talk Club Management Ep 88 - People Before Buildings
Continuing our tradition of talking wellness at the beginning of the year, we’re joined in this episode by our colleague Katherine Lord and Lynn Hearn, CPT, PRINCIPAL PARTNER with Club Wellness Evolutions and Founding President of the Club Spa and Fitness Association (CSFA). We cover a lot of ground, including the launch of CMAA’s special interest communities, the transition of CSFA to the Club We
Let's Talk Club Management Ep 87 - The Power of Curiosity
Happy 2023! CMAA’s World Conference and Club Business Expo is just around the corner and in this episode we’re previewing some of the sessions that you’ll have the opportunity to attend in you’re joining us in Orlando, FL. We chat with Conference Speaker Sarah Noll Wilson is an Executive Coach, an in-demand Keynote Speaker, Researcher, Contributor to Harvard Business Review, and the Bestselling Au
Let's Talk Club Management Ep 86 - The Best of 2022
It’s our last episode of the year and we thought it would be fun to spend some time reflecting on what made 2022 a great one. We are joined by CMAA’s President and CEO Jeff Morgan, FASAE, CAE; CMAA’s Chairman Mitchell Platt, MCM, CCE; CMAA’s Sr. Director of Member and Chapter Relations, Erica Benjamin, and one of CMAA’s newest Certified Club Managers, Lori LeBard, CCM. Each of our guests shares so
Let's Talk Club Management Ep 85 - A Conversation with the 2022 Club Executive of the Year
On this episode, we are thrilled to be talking to the 2022 Club Executive of the Year, Brett Morris. In November, Club Management magazine named Brett Morris, the 2022 Club Executive of the Year. A 22-year member of CMAA, he currently serves as the General Manager/Chief Operating Officer of The Club at Admirals Cove in Jupiter, FL. Morris has more than 32 years of experience in the club industry i
Let's Talk Club Management Ep 84 - What You Should Be Looking For in Your Next Team, Job, and Club
The end of the year is here and finding your next job may be on the top of your 2023 to do list. In today’s job seekers’ market, how can you best prepare? On this episode, we are talking about what you should be looking for in your next job, team, and club with the experts at KOPPLIN KUEBLER & WALLACE. KK&W is a leading club industry recruiting and consulting firm and a long-time CMAA Education Pa
Let's Talk Club Management Ep 83 - What's Up in Washington
On this episode of the podcast, we break down a few regulatory updates. Our resident political expert (Melissa) answers questions from our resident political nerd (Kyle) about H-2B visas and the latest update from the Dept. of Labor regarding the definition of “Independent Contractor”. It’s riveting content, to be sure – and will hopefully answer some lingering questions you might have about how t
Let's Talk Club Management Ep. 82 - Understanding Your Club's Financial Story
On this episode, we are talking metrics and CMAA’s recently released Universal Key Club Performance Indicators white paper. Specifically, the six Key Performance Indicators (KPIs) that encapsulate a high-level picture of financial health, including the major components of a club. This white paper is the result of the Universal Key Club Performance Indicators Task Force which was formed in March 20
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