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Checkin' In – The Hospitality & Tourism Podcast

Checkin' In (the Hospitality & Tourism Podcast) 12 Episodes Sep 23, 2026

Checking In is a hospitality and tourism podcast hosted by Jeremy Nichols and Dr. Peter Ricci that offers honest, unfiltered conversation about the industry. Episodes cover hotels, restaurants, clubs and tourism, touching on leadership, labor, culture, growth and the uncomfortable truths people often avoid. Guests are operators, executives and innovators who share what really happens behind the scenes rather than polished PR. The show is aimed at anyone who cares about where hospitality is heading and what it takes to lead people well in a business that never sleeps.

Episodes

Checkin' In (The Hospitality & Tourism Podcast) - Kim Bennett, Founder and CEO of AtlasGuru Sep 23, 2026 3760 Send us Fan MailThe AI Concierge Is Already Here. What Happens to Your Team?Nearly half of travelers now use AI to plan trips, and hotels are starting to put that capability directly on their own websites. Guests arrive with golf, spa, and dining already booked. Concierge load goes down. Spend per stay goes up. So what does that mean for the people who used to do that work?On Episode 12 of the Che

Checkin' In (EP 11) - Build a Culture Guests Truly Feel w Christine Trippi & Ryan Minton Aug 28, 2026 4135 Send us Fan MailCulture isn't a poster on the break room wall. It's what happens when a guest walks in and can feel, without anyone saying a word, that the team actually wants them there.On the next Checkin' In, Jeremy Nichols and Dr. Peter Ricci sit down with two of hospitality's sharpest voices on culture and guest experience: Christine Trippi and Ryan Minton.Christine Trippi

Checkin' In Podcast Ep10 - Beyond the Star Rating: Legacy Ratings Meet the Instant Gratification Era Jul 21, 2026 3886 Send us Fan MailWhat does a five-star rating even mean anymore when guests are used to instant feedback, instant reviews, and instant everything? In this episode, Jeremy Nichols and Jessica Platts talk with Stuart Greif, Chief Strategy, Innovation & Operating Officer at Forbes Travel Guide, about the tension between legacy hospitality standards and a generation raised on real-time validation.S

Checkin' In with Henry Bowles, Ph.D. about Resiliency Jul 1, 2026 3785 Send us Fan MailCheckin' In: The Hospitality & Tourism Podcast Ep.9Join Dr. Peter Ricci and Jeremy Nichols for a thought-provoking conversation with Henry Bowles, Ph.D., as we explore one of the most critical leadership traits in hospitality today: resiliency.From labor shortages and economic uncertainty to operational challenges and increasing guest expectations, hospitality professional

Checkin' In Podcast Ep.8 - Hospitality Education and Leadership with Dr. O May 22, 2026 3709 Send us Fan MailIn this episode of Checkin’ In, Dr. Peter Ricci was joined by guest cohost Jessica Platts for a conversation with one of the most recognized voices in global hospitality leadership, Dr. Jeffrey O.Dr. Jeffrey O is an internationally renowned CEO, leadership coach, educator, author, and President of the International Hospitality Institute, the leading advocacy and standards organizat

Checkin' In Podcast - Destination Marketing Meets Big Data Apr 30, 2026 4151 Send us Fan MailCheckin In Hospitality & Tourism Podcast – Episode 7Destination Marketing Meets Big DataRecorded live on Wednesday, April 29th at 11:00 AMThis episode is a deeper look at how data is actually shaping tourism strategy today and what it means for hospitality leaders on the ground.This episode features:Ktimene Axetell, CEO of ArrivalistAn economist and seasoned MarTech leader with

Checkin' In (the Hospitality & Tourism Podcast) - Ep 6 with Private Club Leadership Mar 30, 2026 3808 Send us Fan MailIn Episode 6 of Checkin' In: The Hospitality and Tourism Podcast, hosts Jeremy Nichols and Dr. Peter Ricci sit down with respected voices in the private club world to unpack an industry that most people never see from the inside.Joining us are Michael McCarthy ECM, CEO and General Manager of Addison Reserve Country Club in Delray Beach, one of the top-ranked country clubs in t

Checkin' In with The Leaders of Hotel Human Resources Feb 26, 2026 4080 Send us Fan MailIn this episode of Check'in In, Peter Ricci and I bring together a senior level hotel HR panel to talk about where people strategy is headed in 2026 and beyond.Joining us:• Caroline Warren, Chief People Officer at Pyramid Global Hospitality• David Klein, SVP Global Talent & Organizational Development at Universal Destinations & Experiences• Lexy Coley, Corporate Direct

Checkin' In on the State of Food and Beverage with Sam Bakhshandehpour & Sarah King Jan 20, 2026 4031 Send us Fan MailCheck'in In with the State of Food and BeverageIn this episode, Peter Ricci and Jeremy Nichols sit down with two senior leaders shaping the future of hospitality to get a clear, grounded take on where Food and Beverage stands today and where it is headed next.Joining the conversation are Sam Bakhshandehpour, Global CEO of José Andrés Group, and Sarah King, Chief People Officer

Checkin' In with a Hospitality Student Panel Dec 9, 2025 4708 Send us Fan MailJeremy Nichols and Dr. Peter Ricci hosted a live panel featuring five rising hospitality leaders who offered a direct, unfiltered look at what their generation sees, expects, and wants from this industry. These students are already gaining real experience across hotels, resorts, events, private clubs, and large-scale operations, and they brought a level of honesty operators rarely

Checkin’ In with Glenn Haussman (No Vacancy Live) Nov 17, 2025 2549 Send us Fan MailIn this episode of Checkin’ In, we sit down with Glenn Haussman, one of the hospitality industry’s most recognizable voices. Glenn is the host of No Vacancy, named the number one hospitality podcast from 2021 through 2024, and the International Hospitality Institute’s number one Social Media Influencer in Hospitality. He was also selected among the Top 50 Most Inspirational People

Checkin' In (the Hospitality & Tourism Podcast) - Ep 1 with David Kong Oct 28, 2025 3188 Send us Fan MailThis live episode features David Kong, former President & CEO of BWH Hotel Group and Founder of DEI Advisors. David shares what authentic leadership looks like today, how culture drives performance, and why mentorship and inclusion aren’t just ideals; they’re competitive advantages.This conversation was streamed live.Hosted by Dr. Peter Ricci and Jeremy NicholsYou can follow Pe

Checkin' In – The Hospitality & Tourism Podcast

Episodes

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